Supervised Teams in identifying business needs, gathering business and technical requirements, creating design documents, performing testing and supporting implementation and maintenance of the Virginia Case Management System (VaCMS) and CommonHelp web portal.Collaborated with multiple levels of stakeholders and partners, including various business units and divisions, other state and federal agencies, contract staff, vendors and management throughout VDSS.Oversaw the planning and execution of projects (releases) that vary from 1 to several months in duration using Software Development Lifecycle (SDLC) best practices, using project management tools.Obtained buy-in on projects from stakeholders.Facilitated requirements elicitation meetings with business owners.Documented meeting notes and assign/follow up on action items.Led releases and projects by planning resources, making assignments, monitoring progress, reporting status to leadership, resolving roadblocks, liaising between developers, business owners, management and business analysts.Supported project implementation by coordinating and performing smoke testing.Supported the operations of the VaCMS system by monitoring batches and processes, interfacing with the print vendor.Oversaw testing of interfaces that import and export data between VaCMS and state/federal government and private partner systems.As Change Manager, wrote and supervised the development of service requests and change requests.Identified areas of systems needing improvement.Used Microsoft Office Suite and Google applications to document, plan, communicate and collaborate

Manage a group of software testers in support of customer-facing and business software for the Enterprise Service Delivery Program.

Gathered business and technical requirements to support the structure and policies of the SNAP, TANF, Medicaid and Energy programs in the ADAPT system.Produced General and Technical Design documents in Word and Excel.Created design flows using Visio.Acted as a liaison between developers, business units and end-users of the systems supported by DIS.Performed training on the Medicaid portion of the ADAPT system.Performed system integration testing (SIT) on the ADAPT & EBT systems.Provided status reports on testing, requirements and design efforts.Provided estimates of work for project planning.Recorded work hours in PWA.Conducted SIT on the CommonHelp online customer portal.Researched, solved & oversaw the correction of problem tickets for the ADAPT system.Prepared detailed documentation of testing and design efforts and tracked defects using IBM Rational ClearQuest.Used SQL Developer to query the oracle database in performing white-box testing of CommonHelp.Updated system help and created user guides.

Ensured quality methods & procedures were followed by the VA Department of Social Services Division of Information Systems.Performed Verification & Validations on projects by reviewing documentation & performing testing.Established, implemented, integrated & managed quality principles & processes regarding the design & development of software.Trained & maintained best practices (such as project management, test engineering, & lifecycle methodology).Collaborated with development teams to provide guidance on change management, test planning & execution, requirements management, issues/risk management, post-implementation reviews.Used automated design, defect & requirements management tools to review software projects.

Created system requirements and design documents for the ADAPT system.Acted as a liaison between developers of the ADAPT system & end-users of that system.Performed training on the Medicaid portion of the ADAPT system.Performed system integration testing on the ADAPT & EBT systems.Researched, solved & oversaw the correction of problem tickets for the ADAPT system.Participated in the implementation of the ADAPT system throughout Virginia, including the training of security officers.Prepared detailed documentation of testing and design efforts.Prepared user guides.

Assisted clients in their efforts to gain financial independence from Temporary Assistance to Needy Families (TANF). Conducted interviews to determine customers’ eligibility for services (daycare, employment services, clothing, transportation assistance, emergency lodging) and benefits (TANF, food stamps, Medicaid and General Relief). Maintained a constantly changing ongoing caseload. Conducted and coordinated group assessments for employment services. Coordinated services with customers and community resources. Produced a weekly job update newsletter for customers.

Maintained a caseload of Food Stamp, TANF, Medicaid and General Relief cases. Interviewed applicants and communicated with them for needed verifications and to inform them of eligibility. Interpreted state and federal entitlements policy in order to properly determine applicants’ eligibility for benefits.