Robert (Bob) Moore Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Supported "Chief of Staff" to General Counsel in successfully delivering overall department goals and objectives. Managed 34 Business Continuity Plans for Legal Department, on-boarded and off-boarded employees and contractors, tracked headcount for 500+ FTEs world-wide, managed weekly updates to 28 page Organizational Chart. Monitored, processed, tracked and approved in total over $31M accounts payable invoicing for Legal and Compliance Organization.

Provided high level support to Senior HR Business Partners for numerous departments throughout Ameriprise. Processed Business Transformation Requests, led staff elimination project with Field Administration, assisted in Compensation reviews, completed all written job descriptions and job progressions for General Counsel's Organization.

Provided employee relations coaching to Ameriprise business partners calling the Employee Relations telephone queue regarding: HR policies and policy interpretation, coaching and feedback, leaves of absence, performance improvement, conflict management, severance and job elimination, harassment and discrimination issues, e-mail and internet investigations, and Code of Conduct violations.

Provided high level support to four Field/Employee Relations Managers. Scheduled interviews and meetings, made travel arrangements, and prepared expense reports. Arranged catering and conference center requests. Arranged hotel and meal accommodations for department off-sites. Provided high level support for 2 directors, 1 manager and 2 analysts; scheduled meetings and made travel arrangements, processed expense reports; managed directors’ calendars; assisted directors in maintaining HR databases and Compliance reports; assisted in the analysis and documentation of Compliance audits; ran PeopleSoft queries; entered time tracking data into time tracking system; arranged catering and Conference Center requests; arranged hotel, meal and fun event accommodations for annual HR Compliance offsite meetings; prepared documents, spreadsheets and presentation materials.

Provided customer service to internal, external and field business partners using the HRICS helpline. Processed salary, tax, payroll, termination, benefits and staffing paperwork requests. Resolved payroll and benefit enrollment issues.

Provided customer service to field business partners using the Licensing helpline. Processed applications of new advisor candidates and terminations of registered advisors with the NASD. Processed licensing applications for submission to various state insurance departments. Collected, reviewed, and submitted personal and confidential candidate and advisor information for bonding/disciplinary matters with the NASD. Coordinated advisor and office address changes with Corporate Registration, Licensing, and the Client Service Organization.

Provided customer service to external and field business partners by processing mutual fund and certificate transactions by telephone. Assisted team leaders in interviewing prospective hires. Served as team contact for the American Express Centurion Bank and Check Audit Team. Mentored, coached, provided feedback, and quality checked the processes of new hires.