Robert(Bob) Serritella work email
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Robert(Bob) Serritella personal email
Seasoned operations management professional specializing in lockbox operations. Also an experienced professional in Product Management and Customer Support.Specialties: Operations Management, Retail Lockbox, Product Management
Retired
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Semi RetiredRetired Oct 2018 - PresentAfter more than 40 years, I am now semi retired. I am looking forward to this next chapter.
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Senior Vice PresidentHsbc/Household International Jan 1993 - Oct 2018
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Retail Lockbox/Remittance Processing Site ManagerHsbc/Household International Aug 1993 - Sep 2018Managed multiple shift, seven day per week remittance and exception processing teams. Responsibilities included managing retail lockbox, check processing, adjustment handling, customer care, research and imaging of correspondence and credit applications. Assisted Treasury Management and Client Services with customer relationships, Developed programs to ensure compliance with all regulations and assisted with risk management initiatives.
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Director—Items ProcessingHsbc/Household International Jan 2001 - Jan 2008Responsible for strategic planning in support of the Remittance Processing organization. Assisted with annual financial plan development, expense management and controlBecame the primary interface with the technology team to develop annual project plans and priorities. Led the team that managed weekly/monthly system project implementation or updates. Primary interface with internal and external audit as well as interfacing with internal compliance teams. Managed customer care for all internal and external client relationshipsManaged key vendor relationships. Led the effort to use off shore data entry resources to lower overall cost.
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Senior Vice PresidentHsbc Aug 1993 - Sep 2018Schaumburg, IlSite manager for Retail Lockbox operations. Responsibilities include daily operations management, risk management, regulatory compliance, staff management, cost and expense management. Interfaces with internal and external clients as well as all levels within the company. -
Assistant Vice PresidentHousehold International Jan 1994 - Jan 2001Responsibility for revenue generation opportunities; increased revenue by 50% within 18 months. Led the customer support/service team interfacing with all clients. Managed the team responsible for project management initiatives, developed process to better manage the implementation of all system enhancement efforts. Internal Liaison with all departments within the organization and the US Postal Service. Developed a labor cost tracking vehicle. Developed quality and service level tracking mechanisms. -
Assistant Vice PresidentHousehold International Jan 1993 - Jan 1994Responsible for retail lockbox operation that processed in excess of 3.5 million transactions monthly. Revise staffing configuration to more appropriately process production volume. Reduced labor cost by 20% within 15 months by reducing staff and utilizing more part time resources. Assisted in the development and implementation of a quality audit program. Implemented equipment maintenance cost reductions of over $40,000 annually by reconfiguring coverage schedule with the equipment vendors.
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Corporate Products OfficerContinental Bank Jan 1979 - Jan 1993Held a variety of positions within the bank in a career that lasted almost fifteen years. Positions ranged from Entry Level Supervisor to Managing Supervisor to Product Analyst to Product Manager and then finally Service Manager.
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Corporate Products OfficerContinental Bank 1979 - 1993
Robert(Bob) Serritella Skills
Robert(Bob) Serritella Education Details
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Marketing -
Bachelor Of Science Degree
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Holy Name Cathedral High School
Frequently Asked Questions about Robert(Bob) Serritella
What company does Robert(Bob) Serritella work for?
Robert(Bob) Serritella works for Retired
What is Robert(Bob) Serritella's role at the current company?
Robert(Bob) Serritella's current role is Semi Retired.
What is Robert(Bob) Serritella's email address?
Robert(Bob) Serritella's email address is rs****@****ast.net
What schools did Robert(Bob) Serritella attend?
Robert(Bob) Serritella attended Depaul University, Depaul University, Holy Name Cathedral High School.
What skills is Robert(Bob) Serritella known for?
Robert(Bob) Serritella has skills like Operations Management, Product Management, Banking, Vendor Management, Risk Management, Financial Analysis, Financial Risk, Process Improvement, Relationship Management, Cash Management, Business Analysis, Due Diligence.
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