Robert Bocock Email & Phone Number

Norman, Oklahoma, United States

Oklahoma, United States

• Served as hiring manager for all TDS Implementation Techs, responsible for completing mid- and year-end reviews, awarding merit raises and establishing team goals
• Directed the daily operations of a remote team of 15 System Installers, including approving PTO, time cards and expense reports
• Managed, developed and guided Implementation Team to provide outstanding customer service
• Navigated the travel nuances involved with multiple installations at once troubleshooting remotely with on-site Implementation Team Members
• Developed SOP and cross trained Implementation Techs across several software platforms
• Worked cross functionally with Implementation Project Manager to identify and implement process improvements aimed at enhancing the customer experience

Oklahoma, United States

• Promoted to Implementation Manager when Computer Rx sold to Transaction Data Systems
• Traveled across the US for on-site hardware installation, software implementation and software training for 250+ pharmacies
• Performed Tier 2 & 3 troubleshooting and phone support to ensure excellent customer service
• Setup printers, scanners, computers, ISP routers, SonicWalls
• Independently provides support for all varieties of constraints that require root cause analysis and subject matter expertise in order to accurately diagnose and resolve reported problems.
• Active team member; facilitates configuration and testing new hardware.

Tulsa, Oklahoma, United States

• Operated electric gate controls to open or close gates at one end of the lock chamber
• Operated electrically controlled tow haulage unit to move barges into and out of lock chamber
• Gave tours of the lock while ensuring the safety of all visitors
• Completed gauge and lockage reports with accuracy, reading water level gauges, precipitation gauges, and temperature instruments; reported changes to management as necessary

Tulsa, Oklahoma, United States

• Communicated daily with customers to ensure building deadlines were met
• Managed schedules, assigned tasks, and recorded time sheets for 6 employees on a daily basis
• Monitored industry trends and provided customers more efficient ways to build their homes
• Followed up on building projects to ensure the highest quality of craftsmanship
• Maintained a safe job site to ensure compliance with OSHA, federal and state laws
• Ordered building materials necessary to complete projects