Robert Bocock Email & Phone Number

Norman, Oklahoma, United States

Oklahoma, United States

• Served as hiring manager for all TDS Implementation Techs, responsible for completing mid- and year-end reviews, awarding merit raises and establishing team goals• Directed the daily operations of a remote team of 15 System Installers, including approving PTO, time cards and expense reports• Managed, developed and guided Implementation Team to provide outstanding customer service• Navigated the travel nuances involved with multiple installations at once troubleshooting remotely with on-site Implementation Team Members• Developed SOP and cross trained Implementation Techs across several software platforms • Worked cross functionally with Implementation Project Manager to identify and implement process improvements aimed at enhancing the customer experience• Responded to client inquiries and worked cross functionally with Account Management team to implement creative solutions

Oklahoma, United States

• Promoted to Implementation Manager when Computer Rx sold to Transaction Data Systems• Traveled across the US for on-site hardware installation, software implementation and software training for 250+ pharmacies• Performed Tier 2 & 3 troubleshooting and phone support to ensure excellent customer service• Setup printers, scanners, computers, ISP routers, SonicWalls• Independently provides support for all varieties of constraints that require root cause analysis and subject matter expertise in order to accurately diagnose and resolve reported problems. • Active team member; facilitates configuration and testing new hardware.• Authors comprehensive step by step process flow charts, utilizing Microsoft Office products such as Excel, PowerPoint and Word, that detail troubleshooting steps for support staff.• Takes ownership of organizational issues and leads efforts to resolve complex problems; documents findings and shares with team members to prevent repeat occurrences.

Tulsa, Oklahoma, United States

• Operated electric gate controls to open or close gates at one end of the lock chamber• Operated electrically controlled tow haulage unit to move barges into and out of lock chamber• Gave tours of the lock while ensuring the safety of all visitors• Completed gauge and lockage reports with accuracy, reading water level gauges, precipitation gauges, and temperature instruments; reported changes to management as necessary

Tulsa, Oklahoma, United States

• Communicated daily with customers to ensure building deadlines were met • Managed schedules, assigned tasks, and recorded time sheets for 6 employees on a daily basis• Monitored industry trends and provided customers more efficient ways to build their homes• Followed up on building projects to ensure the highest quality of craftsmanship• Maintained a safe job site to ensure compliance with OSHA, federal and state laws• Ordered building materials necessary to complete projects