Front Desk Associate
CurrentResponsibilities:Customer Service & Enrollments: Provide a warm and welcoming experience for all customers, answer phone calls, emails, and in-person inquiries, and assist in the enrollment process for new and returning families.Facility Tours: Conduct informative and engaging tours of our swim school, showcasing our programs, facility, and unique approach to swimming education.Cancellations & Account Management: Process class cancellations, adjustments, and schedule changes, ensuring all accounts are up-to-date and accurate.Customer Issues: Address customer concerns or issues promptly, providing resolutions or escalating to management when necessary to maintain customer satisfaction.Janitorial Support: Ensure the front desk area and customer-facing areas are clean, organized, and welcoming at all times, and assist with basic janitorial tasks as needed to maintain a safe and pleasant environment.Team Collaboration: Work closely with management and instructors to coordinate schedules, maintain class rosters, and support the smooth operation of daily activities at the school.
