Still doing analysis with SQL/Python, but also:- Mentoring and coaching team members on approach and deliverables- Driving meetings and ceremonies with clients/stakeholders to help them meet their goals- Connecting with analysts across different organizations to understand their priorities and focus, and how we can leverage data within our domain to solve problems- Using novel solutions to surface insights to product/eng from non-conventional Care data sources

Data Eng• Technical owner for ETL processes and data model for Instacart's Care organization• Create data flow diagrams to show which processes are currently handled outside of approved zones and plan remediation• Collect, clean, and aggregate data from ecosystem of connected tools• Handle feature engineering for downstream analysis• Debug ambiguous problems in key data sources and resolve to improve precision of dataData Science• Assist stakeholders with metric definition, calculation and modeling of business logic• Use combination of the fbProphet model and what-if analysis to determine capacity of support required for the iOS Customer Chat roll-out and timeframe for ramp• Constructed chat concurrency as metric in SQL to improve contact-cost assignment and establish relationships with ancillary metrics (duration, occupancy, service level)Business Intelligence• Build Tableau dashboards for business partners to consume data and influence decision making process• Perform ad hoc analysis

Working with stakeholders across Finance, Security Operations, Client Success, and Customer Service to deliver actionable and relevant insights that help influence the direction of the organization. Perform scoping and development for platform using Angular, Python, and Tableau/Tableau Server to deliver insights across business unit.• Work with Data Engineers to define business requirements for ETL pipelines• Data lead for Security Ops projects showcasing Business Security Incidents, BR/DR Events, Outages, and other forms of Enterprise Risk• Partner with Client Experience to define how product related data can be used to model influence on overall service relationships• Assist with ideation and development of Notifications Model pushing out insights to minimize time spent by users looking for main themes in data

Data Analytics• Scoping, user story creation, and solutioning for internal data platform (Angular, Python, SQL) for team of 8 data engineers, data analysts, and software developers• Work with Customer Success division of 330+ CSMs to provide Client-centric visualizations, eliminating time spent in manual collecting and analyzing data• SecOps engagement to turn data on risk into actionable insights • Ad hoc data analysis, dashboard development, & BI for strategic initiatives Product/Launch Management• Program management for initiative bringing mid-market SaaS Payroll Platform into enterprise space
• Launch Manager for 4 Enterprise Talent Products engaging with Product Owners and Development Managers to drive overall client and organization readiness for upcoming releases• Lead Recruiting Management organization in Pilot and Go Live activities for LinkedIn Recruiter System Connect Integration Project Management• Lead for Platform Administration of PPM tool for Service Operations division with 160+ project managers• Create and Deliver training new Project Managers and added functionality in PPM platform• Platform steward in PMO Governance managing requirements of PMO and downstream partners• Engage Project Intake Review and ROI Analysis to refine business cases of proposed projects and viability within organization
• Built PMO/BPI Collaboration website & Project Management Toolkits

• Lead short-term implementation projects for clients of various size andcomplexity• Worked with external vendors to refine processes for software integrationthroughout implementation phase• NPS Champion driving improvement for team from ~30% to 60% • Completed ADP Emerging Leaders Program

• Lead and directed operations meetings regarding upcoming planned work in regards to constraints and risks• Managed group of field coordinators responsible for tasks in initiation and planning phases of new projects• Tracked on-going projects from initiation to final billing for business group generating $18M/yr in revenue• Lead process improvement project for business group, correcting issues in delivery of on-time and withinbudget projects increasing division performance by 100% Robert

• Assist with survey and bid analysis to win pipeline projects ranging from .3M-2M deal size • Own project initiation and planning phases of large scale capital projects • Business process improvement to reduce total pre-project work efforts and reduce overhead costs

• Provide internal to support to clients with technical issues for various applications and systems• Created documentation for both end-user and IT use• Participated in project functions with multiple IT groups to develop sense of interaction between departments