Robert Bore Email & Phone Number

Nairobi, Kenya

Responsibilities:• Requirements collection, analysis, documentation, internal client liaison, system customization, user training, and participation user acceptance testing.• Part of a team that carries out analysis identifying system gaps, problems, development and implementing appropriate solutions for Prepaid and Postpaid Commercial Management Systems.• Collaborate closely with various stakeholders to drive strategy through development and implementation of new processes.• Support payment integrations with Kenya Power collections agencies and on-board new approved collection agencies. Achievements:• Developed and designed critical software programs for resolving missing prepaid transactions, automatically resolving specific prepaid transaction errors reducing significantly customer complaints.• Automated and optimized the effectiveness of tariff re-classification program reducing execution time from 8 hours to under 2 hours.• Developed a custom monitoring solution for the mobile money payments interface for purchase of prepaid tokens that sends alerts to relevant teams.• Built a solution that checks for valid but delayed transactions reducing customer wait time. It reduced the delays by 80%.

Nairobi County, Kenya

Monrovia, Liberia

Project: Liberia Accelerated Electricity Expansion Project Additional Financing (LACEEP AF), Liberia Electricity Corporation (LEC). Location: Monrovia, LiberiaResponsibilities:• Implementation lead of the implemented Integrated Commercial Management System (InCMS) at LEC.• Understanding the Blue Print vs. client needs to ensure business activities are supported• Technical reference for the client, provide on-site support and act as a go-between the client and Software Factory. Product and stakeholder Management (project sponsors, system users and product developers).• Kept track of and managed system changes/issues using Jira.• Managed an Indra team consisting of 5 members working on the InCMS system. Achievements:• Successfully implemented InCMS in production from March 2019 with the Indra and LEC team.• Trained, guided and supported LEC staff before and after go-live to ensure a smooth transition from the legacy system.• Ensured a high percentage of client requests are done on-time by having clear requirements, getting the necessary approvals and eventual follow up with the responsible teams to ensure delivery.• Supported the implementation of various external applications/interfaces enabling the company make collections through different channels such as banks.• Accurately migrated customer data from the legacy system to InCMS.

Addis Ababa, Ethiopia

Project: Ethiopian Electricity Corporation (EEPco). Location: Addis Ababa, EthiopiaResponsibilities:• Stakeholder management (EEPco, Indra Management and SAP consultants).• Provision of migration reports and maintenance of the migration template.• Extraction of data from the legacy system.Achievements:• Collaborated with SAP consultants to develop a data migration template document and wrote SQL/PLSQL scripts used in the data migration task. Used ETL tools to transform data.• Extracted accurate and relevant data on-time as per the migration template.• Provided migration statistics and reports on the data extracted.

Nairobi, Kenya

Responsibilities:• Requirements collection, analysis, documentation, client liaison, system customization, user training, and participation user acceptance testing.• Represent Indra in client meetings.• Compilation, testing, documentation and installation of new releases.• Kept track of and managed system changes using Jira.• Led a team of 5 consultants placed at Kenya Power.Achievements:• Reduced clients by coming up with solutions for sending bills via email and SMS as opposed to printing bills. Provided leadership, guidance and motivated a team of 5 junior consultants.• Successfully developed, compiled, tested and installed new software releases into production to provide solution effective and efficient solutions to Kenya Power.• Provided accurate ad-hoc reports, developed new reports and modified existing reports as per client request.

Nairobi, Kenya

Project: Electricity Supply Commission of Malawi (ESCOM, Malawi) & Electricity Company of Ghana (ECG). Location: Nairobi, KenyaResponsibilities:• System design development, troubleshooting, testing and documentation.• Guide and mentor junior developers and testers.• Provision off-site support to Indra teams at the client site.• Participation in daily SCRUM meetings.Achievements:• Developed minor and major system changes on-time as part of the team responsible for the billing module as per the client requirements while ensuring business needs are met.• Resolved system bugs by troubleshooting and carried out thorough accurate analysis of the problem.• Mentored junior staff on the architecture of the Commercial Management System, mainly the billing module.

Cameroon

Location: Doula, CameroonResponsibilities:• Requirements collection, analysis, documentation, client liaison, system customization, user training, and participation user acceptance testing.• Compilation, testing, documentation and installation of new releases. Achievements:• Developed on-site a major system upgrade for Commercial Management System that allows for massive cancellation of bills. This resulted in effective and efficient correction of long-standing issues with customers’ bills due to wrong meter readings. System resolution time was reduced by 70%.• Successfully compiled, tested, troubleshooted and deployed pre-production release in the test environment (on-site) for UATs.

Nairobi, Kenya

Project: ZESCO - Zambia, UMEME - Uganda, GECOL - Libya, IBERA Africa Power (EA), ENEO, KPLC & ZESA. Location: Nairobi, KenyaResponsibilities:• Requirements collection, analysis, documentation, client liaison, system customization, user training, and participation user acceptance testing.• Part of the maintenance team providing offsite support.• Troubleshoot and provide solutions for issues reported by the different clients.• Provide support and resolved issues reported for various systems such as Commercial Management System, Transport Management System and Human Resource Management system. Achievements:• Developed software solutions that resolved system bugs as well introduced minor and major system changes requested for by the client.• Provided on-site support as a consultant to the General Electricity Company of Libya ICT team imparting knowledge enabling them be the first line of support.• Developed new features for Commercial Management System for example a bulk payment solution for ZESCO that eased the payments for customers with more than one account.

-Introduced to projects life cycle from offer creation to delivery of finished projects to customers.-Panel assembly for power distribution boards, motor control centers and power factor correction banks.-Power and control wiring and Quick commissioning of Siemens MicroMaster Variable Frequency Drive-Basic programming of Siemens LOGO! Micro PLC module.-Preparation of 'design' and 'as-built' drawings using AutoCAD 2004.

-Network installation, configuration, and troubleshooting.-Troubleshooting the WAN and LAN.-System and application software installation and maintenance.-Repair of personal computers and installation of new components.-User support in day to day operations.