Serve as a liaison of consulting between Main Digital and Navy Federal Credit Union for Pega Platform and best practices. Oversee business requirements and business processes. Report to Main Digital executive team on the progress of the work with the client.• Educate and assist junior analyst on the current Pega platform.• Manage relationship with the client to support client concerns and needs.

Senior Business Architect / Pega Consulting, 7/2020 – 7/2021Proposed business and technical solutions to meet client needs and served as the industry expert to prospective clients. Created User Stories and review requirements against current backlog. Assisted in production of RFP’s and other proposals to clients. • Collaborated with product managers, software developers, analysis, business officers, and other groups.• Implemented a customer service application for Sutter Health that reduced the average hold time by three minutes, saving the company $1.2M in call time.• Saved Cigna Dental $2M between FTE’s and claim handling time by automating 86% of their dental claims.• Created and delivered world class technical demonstrations.• Travelled to different companies and provided training to Pega partners and clients.Healthcare Domain Consultant / Pega Consulting, 7/2017 – 7/2020 Assisted Pre-Sales with understanding the healthcare industry as it related to the client needs. Provided Though Leadership to clients for the best business outcome. Offered feedback to the Product team. • Built customer relationships.• Taught clients, Partners, and teammates the Pegasystems smart BPM Methodologies.• Mentored and trained client business stakeholders in key PRPC functionalities.

Supported definition, planning, and delivery of product and technology capabilities roadmaps. Organized cross functional activities to focus resources on delivery and implementation. Prepared functional requirements documents and present to global business partners and project teams.• Gathered high-level business requirements and translate into technical and functional requirements.• Mapped data fields between MetLife and vendor systems.• Liaised between the business and the IT area, translating varied business needs into business requirement documents.• Led project meetings and provide status to business and the leadership team regarding project status and open issues.

Collaborated with management to provide application solutions for the claims business area. Liaised between application technology, vendors, internal IS groups, and business users.• Delivered functional specifications, design documents, and business process workflow as the business begins integrating their claims adjudication system with Pega workflow system.• Gathered business requirements for the claim adjudication workflow integration with Pega.• Served as a consultant and liaison to contracted vendors.

Managed testing cycles, including test plan creation, development of scripts and coordination of user acceptance testing by overseeing the implementations of the projects assigned to me.•Performed gap analysis by mapping process activities to desired outcomes to rectify operational inefficiencies.•Gathered business requirements to enhance system functionalities to increase the company BPE goals.•Design use cases, functional specifications and query reports. •Work closely with project managers, developers, Test team, and BA’s and interacted with architects. •Facilitated functional requirements, walkthroughs and responded to test team ambiguity review questions. •Elicit document and manage functional requirements and rules.

Managed testing cycles, including test plan creation, development of scripts and coordination of user acceptance testing.• Performed gap analysis by mapping process activities to desired outcomes to rectify operational inefficiencies.• Gathered business requirements to enhance system functionalities to increase the company BPE goals.• Collaborated with project managers, developers, Test team, and BA’s and interacted with architects.• Facilitated functional requirements, walkthroughs and responded to test team ambiguity review questions.• Managed Pega DCO sessions for BCBSNC transferring from Carefirst case management to Pega Case Managing tool.• Promoted Pega throughout various areas of the business for Business Process management.• Saved $1.5M in FTE processing by automating the corrected claim process.• Created a membership claim form which reduced duplicate claims by 70%.