Continued management of Quality Risk Governance team. Responsible for the following additional tasks:• Development of SharePoint solutions for the department• Department KPIs • Standard training for production teams• Access Management for the department• Audit and testing areas liaison responsible for all questions, data gathering and remediations as necessary• Oversee the procedure and job aid update process for all department functionsAlso 1 of 2 department representatives on Lotus Notes system replacement project to new web application. Responsible for detailing out current processes and systems, defining requirements, creation of training materials and procedure updates.

Founded Quality Risk Governance team with Transaction Risk Management responsible for all quality checks and training. Developed Quality standards for the team to adhere to and created a formal escalation process. Responsible for department's risk management functions including answering questions for Audit and other testing areas.

Member of the Class of 2013 PNC Operations Development Program. Rotational experiences in 3 core roles of Business Analyst, Supervisor and Project Management. Class experiences included group projects, guest speakers from various areas and various skill development classes.Major assignments included developing a verification of employment process, creating a real estate appraisal reconcilement process, developing a loan pipeline predictor, leading an employee satisfaction initative, developing SharePoint solutions, monitoring KPIs, leading projects to enhance verification of employment for self employed applicants and customer look back

• Assigned stations, tasks and breaks to employees• Oversaw cash handling and solved operational issues during scheduled shifts• Led orientation, training and tours of facility to 31 new employees when they started work• Updated employees on rules, procedures and safety regulations of the workplace• Trained employees how to properly cook and serve food, clean and provide good customer service• Coached and provided feedback to employees working to attain promotion

Part of student management opening new dining facility (Kennedy Commons and 12th Avenue Bread Company). Same responsibilities as with Student Assistant position plus shift management as needed for student managers and training of employees

Entry level role at Ohio State University Dining Services. Learned food safety standards and all operational stations including cashier, food serving, dish room and dining room monitor.

• Researched ways to increase Pet Training sales and presented findings to Store Manager and District Manager• Learned programs such as SAP and DSign in relation to inventory movement and pricing• Shadowed key personnel to observe leadership and team-building in a retail environment• Provided feedback on rollout of culture change within the store