Robert Bowes Email & Phone Number

Victoria, Bc, Ca

Sidney, British Columbia

o Serving as the initial point of contact to support user requests, analyze problems and escalate issues when necessaryo Logged incidents and end user requests, identified recurring problems and provided necessary workarounds, fixes, and solutions.o Perform Active Directory Maintenance and Supporto Perform Active Directory Design and Architecture for Company separationso Perform Active Directory Migration and Planning for Company separationso Complete Virtualization and Consolidation of systems to VMware ESXi and Microsoft Hyper-V to reduce TCOo Perform deployment and support of VMware ESXi 6.0 o Perform deployment and support of Microsoft Hyper-V o Perform deployment and support of Microsoft 2003, 2008 R2, 2012 R2, and 2016 Servers.o Perform deployment and support of SUSE Enterprise Linux 10, 11, and 12.o Perform deployment and support of Oracle Fusion Middleware 12c on SUSE Enterprise Linuxo Perform deployment and support of Oracle RDBMS 10g, 11g, and 12c on SUSE Enterprise Linuxo Perform support for Mail system (Exchange 2007, Mailstore, and XWall)o Provide support for External and Internal Firewalls (Dell SonicWall)o Perform Server hardening and identification of potential security riskso Write and Deploy scripting technologies for the purpose of systems administration. (Batch, Shell, POSH, VBS)o Working with backup technologies (Symantec BackupExec, file replication, shadow copies, Oracle, and SQL backups). o Perform deployment and support for laptops, desktops, tablets, smartphones, printers, network and WAP connections.o Perform business analysis for departments, research and recommend technology solutions to improve business process and flow.

Victoria, British Columbia

- Configures, installs and maintains shared systems, software/hardware, line of business applications, and Windows and Citrix servers.- Identifies critical failure and cascaded problems, and conducts diagnostic procedures to isolate problems; liaises and researches possible resolutions with vendors and other technical sources; analyses, identifies options and resolves without benefit of documented guidelines.- Implements non-standard solutions and workarounds to provide short term problem resolutions.- Provides 2nd and 3rd tier support by receiving escalated calls, diagnosing and resolving problems, and collaborating with more senior staff as required on priorities or problem resolution.- Escalates, and follows up on unresolved problems with technical support staff, vendors or systems specialists; tests and verifies the service incident fix or solution- Generates systems usage and incidence statistics, trend reports, and maintains current user contact information for Service Level Management; builds a repository of information and frequently asked questions and problems.- Performs systems testing, and makes recommendations regarding proposed new applications/systems and there compatibility or impact on existing systems, applications, processes and maintenance services.- Reviews quality of systems, procedures and services; identifies issues and makes recommendations for systems and maintenance improvements to specialists/team leaders.- Participates on information technology project teams to identify changes requried to hardware, software, custom application and training requirements.- Creates user help documentation such as reference guides, on-line help information and glossaries to store in the knowledge base.- Updates and creates content and workflows for the LSB SharePoint 2010 site using SharePoint Designer.- Supervises staff including assignment of work, development and evaluation of performance plans (EPDP's) and approval of leave.

Victoria, British Columbia

- Contacting the Assigned User of each workstation in each Event to confirm the user’s workstation selection and configuration- Capturing the Local Management Contact info for each Assigned User- Capturing whether the user wishes to be a true Low Touch User or an Assisted Low Touch User.- Capturing client’s need for video cable adapters for dual monitor setups- Capturing approval (sign off) of each workstation’s configuration from Assigned User- Forwarding a report of each Event with each workstations configuration to the Local Management Contact(s) for approval- Adjusting workstation configuration as per Local Management Contact’s feedback- Informing Event Approver when event planning for each Event is complete- Traveling to various locations across the Province of British Columbia- Planning and arranging travel to Events, as required- Providing assistance to users on the Day of Deployment, onsite or remotely- Ensuring iStore orders are submitted for missed software (if required) and installing missed software (if required immediately)- Answering technical questions from users- Assisting Low Touch workstation deployments- Collecting and reporting deployment issues to Deployment Lead- Working with the Event Site Contact in regards to Day of Deployment activities

Victoria, British Columbia

Complete Responsibility for Design, Architecture, Deployment and Operations of Windows Servers and Active Directory Objects as they pertained to Remote Desktop, Remote Desktop Licensing, Citrix, Citrix Licensing, and Citrix Gateway Solutions as part of a Hosted Line of Business Service. · Overall responsibility for the Network design, architecture and remediation of a Large Citrix Infrastructure consisting of 150+ Servers in a geographically dispersed multi data center layout while working with multiple internal and external groups and stake holders.· Extensive experience in designing, architecting, administering and migrating Citrix Presentation Server 4.0, Citrix Presentation Server 4.5, and Citrix XenApp 6.5 in support of both COTS and Custom application Citrix published and desktop solutions. · Extensive experience in administering Windows Systems. This includes installation, patch management, disk configuration, network configuration, and strong familiarity with all of the standard Windows tools. · Experience with Application server environments including, but not limited to: MS SharePoint, MS SQL server, Oracle, as well as custom Line of Business applications. · Extensive Knowledge of MS Active Directory, LDAP, Kerberos, Windows Domains and domain architecture, AD replication. · Extensive knowledge of Group policy and group policy deployment scenarios including software deployments, network logon scripts and security. · Experience with enterprise server technologies and different type of RAID configurations, advanced file system managers, HBA single and multi-path configurations. · Experience with virtualization technologies in a production environment (VMware and MS Virtual Server). · Experience with backup technologies and methodologies (Symantec NetBackup, file replication, Oracle, and SQL backups). · Supervises staff including assignment of work.

Regina, Saskatchewan

· Extensive experience in administering Windows Systems. This includes installation, patch management, disk configuration, network configuration, and familiarity with all of the standard Windows tools. · Experience with Microsoft Application server environments including, but not limited to: Exchange Server and Microsoft Clusters, MS SharePoint, SQL server 2005. · Extensive Knowledge of MS Active Directory, LDAP, Kerberos, Windows Domains and domain architecture, AD replication. · Extensive knowledge of Group policy and group policy deployment scenarios including software deployments, network logon scripts and security. · Thoroughly familiar with networking/internet protocols and configuration of servers that support them: HTTP, FTP, SMTP, MS AD Integrated DNS, RRAS, VPN, and DHCP. · Experience with Windows scripting technologies for the purpose of systems administration. · Experience with enterprise server technologies and different type of RAID configurations and advanced file system managers. · Experience with virtualization technologies in a production environment (VMware and MS Virtual Server). · Experience with backup technologies and methodologies (VERITAS Backup Exec, file replication, AD backup/Exchange/SQL backup). · Experience working in a “lights out” environment. · Ability to read, analyze, and interpret complex documents and ability to communicate complex technical information in written and verbal format to people who are not versed in that particular technical area. · Respond to system outages and production server issues as part of a 24x7 Technical Response team.