Robert Boyle Email & Phone Number

Baton Rouge, Louisiana Area

To identify property that is deemed escheatable to various states. Interact with senior management of publicly traded companies and AUP advocate to analyze security records to identify past due properties to be escheated

Jersey City, Nj

Managed a staff responsible for deep research in locating and contacting shareholders and heirs of unclaimed and dormant funds within an asset reunification environment. Responsible for vendor management and coordination of accounts within the Computershare brand.

Cranford, New Jersey

- Designed call center strategies for inbound/outbound proxy solicitation campaigns. - Created customized scripts for solicitations of both registered and NOBO holders.- Responsible for all hiring and training of general and project specific staff. - Exceptional attention to detail, accurate reporting, and organizational skills to identify trends and recommend opportunities for process improvements- Exceptional attention to detail, accurate reporting, and organizational skills to identify trends and recommend opportunities for process improvements- Excellent critical thinking and problem solving skills; able to work well independently and as a team player.- Managed call center staff including payroll, scheduling, and assignment of campaigns.- Maintained professional and technical knowledge by tracking emerging trends in call center management, benchmarking state-of-the art practices.- Implemented procedures to locate and contact shareholders for proxy solicitation. Served as point of contact with Broadridge Proxy Services for vote transmission.

- Managed 25 person high volume call center, correspondence unit, and account maintenance departments for stock transfer agent, representing more than 1,000 publicly traded companies. - Determined call center operational strategies by conducting needs assessments, performance critiques and cost and benefit analyses. - Initiated telephone monitoring system for quality assurance and assisted IT area in developing an on-line correspondence tracking system. Prepared call center reports by collecting, analyzing and summarizing data and trends. - Excellent knowledge of Call Management Systems (Avaya), Advanced Call Center Applications (ACD) and ability to navigate web-based applications- Exceptional leadership skills and ability to collaborate, mentor, coach and train staff to ensure servicing goals are met; excellent communication and customer service skills.- Designed company’s customer satisfaction survey, sent to shareholders having recent interaction with call center and correspondence units. Maintained an overall 4.7 rating on a 1-5 performance scale.- Established and managed abandoned property and lost shareholder section. Responsible for SEC regulated lost shareholder search and escheatment to all states for all eligible companies.- Brought abandoned property unit in compliance with state and federal guidelines. Implemented fee structure and revenue sharing process for over 800 companies, resulting in 250K annual income.- Consistently achieved a response time of under a minute within call center and a 99.9% completion rate of correspondence under SEC regulations.- Company received Talon award for best mid-size transfer agent from the independent industry watchdog, SCS multiple times. All areas managed rated among the highest in the industry overall.

Project SupervisorMATHEMATICA POLICY RESEARCH - Princeton, NJ1992 to 2006Conducted studies for multiple government agencies and public foundations on issues related to education, social reform, and entitlement programs. - Introduced several cost saving research tools such as Accurint and Search Systems to company. - Managed on-call telephone staff to conduct surveys using CATI, Blasé, and hard copy for both RDD and longitudinal studies. - Responsible for all locating training, including revising and expanding training manual for locators. - Developed high potential associates to become next leaders through coaching, decision making, and career networking. - Successfully completed full time supervisor workload every month, while working part time schedule.

Masters, English

Education record