Robert Bozman Email & Phone Number

Management • Work with Senior Management to analyze company needs; create business proposals and budgets for approval. Implement proposed system, manage, and continuously re-evaluate to meet business needs • Develop and maintain business partnerships with outside vendors for purchasing and support.Server Administration and Network Administration • Manage a vSphere infrastructure including 6 VMs and a vSA appliance • Manage a mix of Microsoft Windows Server 2012, 2008 and 2003 servers including a Domain Controller, Terminal Server, Microsoft Exchange Server, SQL Server and File Server • Setup and Manage Sonicwall routers and HP switches between remote offices. • Setup and Manage Sonicwall VPN access for remote employeesHelp Desk • Provide hardware and software support to 100+ employees in states across the USVerizon Wireless • Setup, Maintain, Support, and Troubleshoot – 130+ Verizon and 20+ Verizon MiFis phones/smartphones • Audit monthly bills for plan savings/plan corrections to maximize company savings while providing the best service to employeesOther • Help Delaware Elevator develop marketing materials for multiple departments to help develop our brand • Setup, Managed and Analyze e-mail marketing campaigns for multiple departments • Manage website content updates and design changes • Manage our social marketing with Facebook and other social marketing sites

• Troubleshoot and resolve customer software issues using available resources• Troubleshoot Point-of-Sales hardware and dispatch cases as necessary• Support Implementation personnel by resolving and responding to questions• Accurately document all work to ensure proper follow up until case resolution• Answer incoming calls in a timely manner and ensure customer satisfaction

• Investigated and responded to Micros employees' computer operational issues and facilitated resolution of technical problems• Inventoried, configured, and distributed computers to Micros employees• Escalated and worked directly with the MIS department to resolve technical issues

Bachelor'S Degree, Computer Information Systems

• Graduated a semester early by taking extra courses and completing a summer internship

Computer Networking And Repair Vocational Technology

Activities and Societies: Member, National Collegiate Honor Society; National Honor Society; Mu Alpha Theta Math Honor Society• Completion.