Robert Bradford, Jr., Capm® Email & Phone Number

Charlotte, North Carolina, United States

Serve as Technical Team Lead and Administrator in Microsoft M365 environment, managing high-level issues and system administration.Develop and implement automated workflows to streamline and optimize business processes.Make value-focused decisions to enhance operational efficiency and address complex technical challenges.Administer group policies, users, and computers through Active Directory on Windows Server.Administered and maintained Microsoft 365 tenant… Show more Serve as Technical Team Lead and Administrator in Microsoft M365 environment, managing high-level issues and system administration.Develop and implement automated workflows to streamline and optimize business processes.Make value-focused decisions to enhance operational efficiency and address complex technical challenges.Administer group policies, users, and computers through Active Directory on Windows Server.Administered and maintained Microsoft 365 tenant, managing global policies, security settings, and compliance configurations to ensure enterprise-level security and governance. Managed users, groups, and licenses across Exchange Online, SharePoint, OneDrive, Teams, and Azure AD, ensuring seamless collaboration and optimized resource allocation. Created and enforced Microsoft 365 security policies, including Multi-Factor Authentication (MFA), conditional access, and DLP (Data Loss Prevention) policies to safeguard data integrity and access control. Monitored and maintained the health of M365 services through the Microsoft 365 Admin Center, ensuring uptime, resolving incidents, and proactively managing performance issues. Configured and managed Exchange Online policies, including email routing, anti-phishing rules, and mail flow to ensure secure and reliable email communication. Administered SharePoint Online, managing site collections, permissions, and content storage to support organizational document management and collaboration needs. Deployed and managed Microsoft Teams, creating policies for chat, meetings, and file sharing to enable secure and efficient collaboration across distributed teams. Implemented Azure AD roles and role-based access controls (RBAC) to maintain a secure, scalable, and compliant user access model across the organization. Regularly conducted audits of user activity, security events, and compliance status across the M365 suite, generating reports and recommending necessary changes to maintain best practices. Show less

Ridgeland, Mississippi, United States

-Provide advanced technical support and assistance for end-users regarding computer systems, software, and hardware issues, demonstrating an expert understanding of troubleshooting methodologies.-Serve as a subject matter expert in resolving complex technical problems escalated from lower-tier support teams, utilizing advanced diagnostic tools and techniques.-Respond to and resolve escalated inquiries via phone, email, or in-person, ensuring timely and effective problem… Show more -Provide advanced technical support and assistance for end-users regarding computer systems, software, and hardware issues, demonstrating an expert understanding of troubleshooting methodologies.-Serve as a subject matter expert in resolving complex technical problems escalated from lower-tier support teams, utilizing advanced diagnostic tools and techniques.-Respond to and resolve escalated inquiries via phone, email, or in-person, ensuring timely and effective problem resolution to minimize downtime and maintain productivity.-Coordinate with internal teams and external vendors to address complex technical issues and implement solutions, ensuring minimal disruption to business operations.-Conduct root cause analysis for recurring issues, implementing preventive measures and process improvements to enhance system stability and performance.-Assist in the development and maintenance of knowledge base articles, standard operating procedures (SOPs), and technical documentation to facilitate the resolution of common issues and promote self-service support options.-Mentor and provide guidance to junior helpdesk staff, sharing knowledge and best practices to improve team performance and efficiency.-Collaborate with cross-functional teams to implement IT projects and initiatives, contributing expertise in helpdesk operations and user support.-Monitor and maintain IT assets inventory, ensuring accurate records of hardware and software assets and facilitating procurement and replacement as needed.-Stay abreast of emerging technologies and industry trends, participating in ongoing training and professional development activities to enhance technical skills and knowledge. Show less

Ridgeland, Mississippi, United States

-Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.-Responded to inquiries via phone, email, or in-person, diagnosing and resolving technical hardware and software issues.-Assisted users with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software applications.-Identified and escalated priority issues per client specifications.-Supported… Show more -Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.-Responded to inquiries via phone, email, or in-person, diagnosing and resolving technical hardware and software issues.-Assisted users with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software applications.-Identified and escalated priority issues per client specifications.-Supported and maintained user account information, including rights, security, and systems groups.-Documented all helpdesk interactions, including call resolutions, in the ticketing system.-Assisted in the creation and maintenance of IT documentation and knowledge base articles.-Contributed to team goals by accomplishing related results as needed.-Kept current with IT industry trends and advancements, including ongoing training and professional development.-Participated in special projects and performed other duties as assigned by management. Show less

Jackson, Mississippi, United States

Natchez, Mississippi, United States

Conducted one-on-one and small group training sessions to familiarize staff with basic IT practices, security measures (e.g., password management), and software usage. Assisted in the setup, installation, and troubleshooting of hardware such as desktops, laptops, and printers to ensure proper functioning. Provided first-level technical support, diagnosing and resolving common issues related to network connectivity, printer malfunctions, and software errors. Performed… Show more Conducted one-on-one and small group training sessions to familiarize staff with basic IT practices, security measures (e.g., password management), and software usage. Assisted in the setup, installation, and troubleshooting of hardware such as desktops, laptops, and printers to ensure proper functioning. Provided first-level technical support, diagnosing and resolving common issues related to network connectivity, printer malfunctions, and software errors. Performed basic user account administration, such as password resets and account lockout troubleshooting in Active Directory. Maintained and updated inventory of IT equipment, ensuring accurate tracking and availability of resources. Installed, updated, and configured software applications on workstations and ensured proper user access and functionality. Supported routine system checks and assisted in basic network monitoring to ensure reliable and secure connectivity. Followed standardized procedures to manage help desk tickets, prioritize issues, and deliver timely resolutions to common end-user problems. Show less

Master Of Science - Ms, Information Technology Management

The versatile M.S in IT Management degree program at WGU prepares emerging leaders seeking advancement for IT management and IT.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Activities and Societies: National Association for the Advancement of Colored People (NAACP), Alpha Phi Alpha Fraternity, Incorporated

Associate Of Arts - Aa, General Studies

Activities and Societies: Phi Theta Kappa Honor's Society