Market Specialist Manager
Denver, Colorado, United States
As a Market Specialist Manager, I was tasked in assisting all of West Coast Operations (Portland, Denver, San Diego Offices) in providing strategic initiatives, process improvements, and to increase revenue with core Coyote customers. By leveraging my strong customer relationship mindset, I was able to effectively grow Coyote's footprint in customers' logistical networks on average of $3.5 million in quarterly revenue, offer continuous improvement plans, and maintain high priority of service.… Show more As a Market Specialist Manager, I was tasked in assisting all of West Coast Operations (Portland, Denver, San Diego Offices) in providing strategic initiatives, process improvements, and to increase revenue with core Coyote customers. By leveraging my strong customer relationship mindset, I was able to effectively grow Coyote's footprint in customers' logistical networks on average of $3.5 million in quarterly revenue, offer continuous improvement plans, and maintain high priority of service. This role was officially created after the pilot role of Account Operations Manager, which I was a direct resource in creation and implementation with Coyote Executive Leadership. With my expertise of managing and leading operations teams, I was an effective, cross functional leader to all sales, operations and carrier departments by developing effective processes and improvements with emphasis on seasonal spikes in food, beverage, retail, and raw materials client sectors. By leveraging my expertise in supply chain problem solving, monitoring economic market trends and implementing optimization strategies, this assisted me in developing and managing creative, cost saving solutions as functional criteria to my operations' teams. One of those competitive solutions incorporated UPS's Power Only Leased Trailers to assist in inventory management in over 900 yearly shipments and driving accessorial cost down by an average of $300k per year. By using my understanding in data analytics, I was able to execute in real time on customer's RFPs, while simultaneously offering high tier customer service. I continually optimized Coyote's network of carriers by procuring optimal trade routes for headhauls and backhauls that provided cost saving benefits to customers. Show less