Robert Brant Email & Phone Number

Kenosha, Wi, Us

• Setup new monitoring infrastructure in preparation of upgrades to the monitoring tools.• Create and maintain both technical and user documentation about the new monitoring infrastructure and functionality. Document new processes and procedures to facilitate consistent implementation of monitoring.• Coordinate with multiple OS teams in preparation, testing, and deployment of the new monitoring agents.• Set and maintain both internal and customer expectations for monitoring across multiple clients.• Train team members on new functionality of monitoring infrastructure.• Consolidate procedures for creating monthly metrics from days to less than one hour.• Conduct monitoring audits of multiple clients and maintain an updated CMDB.• Provide 3rd level support to customers and internal teams for monitoring issues. Work with Help Desk and coordinate monitoring via runbooks and established processes.• Evaluate and demo 3rd party software for possible integration with our current monitoring tools for various customers and teams.

• Administered enterprise monitoring environments for top outsourcing clients.• Setup and maintained enterprise level batch scheduling software for our largest outsourcing customers in support or their ERP software and processes. This was operated on a 24x7, 365 on-call basis.• Created monthly reports of monitored devices to facilitate billing of our clients.• Worked in conjunction with Project Managers to close out various monitoring projects.• Created technical and user documentation and trained Acxiom Job Scheduling Staff to take over responsibility for customer’s job scheduling software.• Assisted with migration of client’s hardware from their datacenter into Acxiom’s as part of an outsourcing agreement.

• Created and cataloged forms management through Lotus Notes.• Setup and installed SAP on client computers in support of SAP rollout projects enterprise wide.• Supported and maintained output management environments through various channels and 3rd party applications across the enterprise.• Created technical and user documentation on the use and support of output management environment. • Created processes and procedures on how to respond to issues and various troubleshooting steps to cut down number of calls during off hours.• Single-handedly operated as 3rd level support of output management environment on a 24x7, 365 on-call basis.