Digital Sales Specialist with Cspire.

Domain registrar, hosting, parking.

Open operations for company in Grand Cayman and put together guide for Moving to Grand CaymanWorked on trademark administration programArbitrage (Yahoo ads program) and Ads for Parked.com

Manage team of 10 employees focused on increasing the monetization of domain portfoliosPerform statistical analysis of customer and company accounts to ensure strategic results are achievedOptimization of domains to maximize revenue achieved by various web sites and domain namesIdentification and deletion of trademarks in our systems by customers to comply with relevant lawsCreation and management of traffic arbitrage central advertising to improve click through ratesManagement of template request system to maximize the number of templates in our systemOversight of Google AdWord program for generating traffic to our sitesResponsible for achieving strategic financial results of unit and reporting on these resultsInterviewing and hiring staff to fill growing office

Manage team of 20 customer service employees for US and international customer baseTransfer of all domains as requested by customers on a timely basisManagement of domain masking program to protect customer confidentialityManagement of all customer support activities including billing, disputes, chargebacks, customer accountsReview and maintenance of terms of services and all legal disputesCreation of all management reports to ensure financial goals are achievedAnswering customer inquiries through mail, email, phone, and online support