Robert Bride Email and Phone Number

Primary administrator of Knowledge Articles in SalesForce Service CloudCreated/presented training instructional guides for state side (BAC) and international (GSC) teams Coached Assigned Advocates on processes for client specific article developmentDepartment liaison between BAC and multiple technical support teams (SC, Power BI, DMS, GSC, App)Managed team projects, including: enhancement testing, client Onboarding/Renewal/Termination process improvements, new applications… Show more Primary administrator of Knowledge Articles in SalesForce Service CloudCreated/presented training instructional guides for state side (BAC) and international (GSC) teams Coached Assigned Advocates on processes for client specific article developmentDepartment liaison between BAC and multiple technical support teams (SC, Power BI, DMS, GSC, App)Managed team projects, including: enhancement testing, client Onboarding/Renewal/Termination process improvements, new applications (RoboForm), and daily Service Cloud reports (dashboards, audits, census files, mass updates) Show less

Processed MNSN/QMCSO for large national clientCreated premium cost calculator in Microsoft Excel for improved turnaround and accuracyUpdated and improved process document Trained additional Administrators in new process

Point of contact for employees with clients in the North Central regionAssist with benefit inquiries, ranging from plan information and ID card requests to enrollments and claim issue resolutionLead advocate for 10+ clients, responsible for implementation/renewal process, internal knowledge document creation/management, and primary contact for both account managers and clients

Responsibilities as administrator: Manage daily administrative and data processing activities. Process carrier files, error reports, EOI reports, dependent verifications, and client requests. Work with carrier/vendor contacts for manual corrections and finding solutions. Test/analyze system configuration against requirement documents during annual enrollment implementation and ongoing administration.Responsibilities to the client: Provide weekly status updates to client for ongoing… Show more Responsibilities as administrator: Manage daily administrative and data processing activities. Process carrier files, error reports, EOI reports, dependent verifications, and client requests. Work with carrier/vendor contacts for manual corrections and finding solutions. Test/analyze system configuration against requirement documents during annual enrollment implementation and ongoing administration.Responsibilities to the client: Provide weekly status updates to client for ongoing projects. Create ad-hoc SQL queries to create reports for client on request.Responsibilities to internal contacts: As subject matter expert and technical systems resource for the benefit plans and employee populations for my client, act as primary contact for Personal Service Reps through case management issues, knowledge base updates, and personalized explanations. Assist with creation of PSR training materials. Work with developers to implement system updates/improvements. Show less

Worked directly with participants to enroll, change, access, and understand their benefits. Started as temporary position for Annual Enrollment. Hired as permanent employee (SEP 2011). Cross trained for Total Absence Management (MAY 2012), Defined Contribution (DEC 2013), Pension (FEB 2014) and DC trade specialist (JUN 2014)