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Robert Brill is listed as A dynamic customer service manager, coach and role model with Expertise in Development and Deployment of Best Practices & Process Improvements | Builds Strong Cohesive Teams | Delivering Key Outcomes based in Rochester, New York, United States. AeroLeads shows a matched LinkedIn profile for Robert Brill.
Robert Brill previously worked as Unit Manager Customer Technical Solutions at Adt and Unit Manager Customer Care and Monitoring at Adt. Robert Brill holds Bachelor Of Science (Bs), Marketing from State University Of New York College At Oswego.
Results oriented business professional with extensive experience developing and implementing solutions to drive operational excellence. Demonstrated success leading people, processes and programs that improve employee engagement, financial performance, quality and customer satisfaction. Dedicated to driving sustainable change through the implementation of sound Contact Centers systems while meeting organizational needs.
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Rochester, New York, United States
Led and Developed team of 8 managers responsible for day to day supervision of up to 15 team members each. Guided diverse unit of 120+staff. Development and Deployment of Best Practices & Process Improvements | Builds Strong Cohesive Teams | Delivering Key Outcomes | Voice of the Customer.
Rochester, New York, United States
Oversaw daily unit operations of 1 of 4 customer contact and monitoring centers, driving rapid alarm response times, low speed of answer for inbound calls, high first call resolution, low transfer rates, exceptional customer satisfaction scores. Supervised 6 team managers and 90 to 120 team members.
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Robert Brill is listed as A dynamic customer service manager, coach and role model with Expertise in Development and Deployment of Best Practices & Process Improvements | Builds Strong Cohesive Teams | Delivering Key Outcomes.
Robert Brill is based in Rochester, New York, United States.
Robert Brill has worked for Adt.
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Robert Brill holds Bachelor Of Science (Bs), Marketing from State University Of New York College At Oswego.
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