Owner of Big Body Freight LLC

 Ability to pick up new project work quickly, by doing self-driven research Quickly assimilate relevant facts from Google, Wikipedia and other more industry-specific sources Monitor and apply a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (post, articles, images, videos, audio clips) is permissible or not Ensure that all information and data uploaded by users won't violate intellectual property rights or contain inappropriate content that may scare away users  Escalate priority issues with the proper information and detail Thrive as a team player in a fast-paced, high-energy, change-oriented environment  Produce frequent reports that track all social engagements and effectively log and track social content  Identify child-related issues, including Child Online Protection Act  Conduct objective, fair, thorough, unbiased, and timely investigations into reported content Protect community from cyberbullying and manage online reputationSupervisory  Identify observed patterns about reported content to elevate performance of subject matter analyst Experience in creating training materials in order to educate and cultivate staff Maintain an understanding of team workload, bandwidth, and manage exceptions  Provide one-on-one and Over-the-Shoulder (OTS) training Interact with roles across various teams to define, simplify, and deliver key features and training Monitor company information and news to anticipate potential issues subject matter analyst may have Optimize workflows, policies, and procedures by fulfilling base productivity and quality requirements

• Greeted customers face to face and provided quality customer service on daily basis• Assisted customers over the phone and in person with vehicle maintenance needs and services• Set appointments for services to be done and upsold customers on products that would make their driving experience better and safer• Performed data entry and made sure information was updated in the system• Made follow up calls to ensure customer satisfaction

• Loaded and unloaded inventory from delivery trucks on a daily basis• Maintained a clean and organized work environment• Assisted customers with placing online orders along with tracking their orders• Provided quality customer service and ensured customer satisfaction