Robert Brockmann Email & Phone Number

Little Rock, Arkansas, United States

Provided remote and deskside support. Worked with end users to troubleshoot issues in Windows OS and Microsoft Office 365. Used the ServiceNow ticketing system. Performed daily operations and maintenance. Imaged laptops and installed software. Set end users up on new laptops and transferred data from the previous workstations to the new ones. Walked new users through initial login and setup. Maintained records/logs of deployments and laptops on hand.

Little Rock, Arkansas, United States

Contracted through Unisys Technologies. Desk side and remotely assisted callers with daily PC issues. Used ServiceNow ticketing system. Provided support for Windows OS, Microsoft Office, software installation and upgrades. Set up users on network printers. Provided IOS support.

Arkansas, United States

Provided support for US Bank (primarily) and retail chains such as Wal Mart, Lowes, Home Depot, and Dollar General. Set workstations with computers and necessary peripheral devices. Set up and maintained network MFP's. Checked computer hardware (HDD, mice, keyboards etc.) to ensure functionality. Installed and configured appropriate software and functions according to specifications. Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.). Set up touch screen stations for retail chains. Maintained records/logs of repairs and fixes and maintenance schedule. Identified computer or network equipment shortages and placed orders. Updated and configured cash registers.