Robert Brookfield Email & Phone Number

Melbourne, Victoria, Australia

Completed my autobiography titled " I Jumped Puddles Too " and it was published on 1 August 2018.

Melbourne, Australia

In 2008 I managed the application of Dr L Elberg and Associates for quality accreditation by General Practice Accreditation Plus (GPAplus). I reviewed and revised all of the policies and procedures used on a daily basis by this medical clinic which resulted in the successful accreditation of the practice.In 2011 I once again managed the application for re-accreditation of this practice, which involved a further review and revision of policies and procedures to meet the additional requirements for re-accreditation, which resulted in the successful re-accreditation of this practice.In 2014 I again managed the application for re-accreditation of this practice, which involved a further review and revision of policies and procedures to meet the additional requirements for re-accreditation, which resulted in the successful re-accreditation of this practice.In 2017 I again managed the application for re-accreditation of this practice, which involved a further review and revision of policies and procedures to meet the additional requirements for re-accreditation, which resulted in the successful re-accreditation of this practice.

I commenced my genealogical studies in 2006 and after two years research, primarily on Ancestry, I completed my first commissioned family tree, which traced the ancestors of my client back to 1690.In 2010 I was awarded accredited genealogist status.Over the past ten years I've completed a further six family trees for clients.I'm currently working on a project for the descendants of famous transported convict and Australian Architect Francis Greenaway, whose image would be very familiar as it's been used on the Australian Ten Dollar bank note.

Responsibilities:Corporate Governance;Corporate Administration;Executive Administrative Support to Chairman and Board Of Directors;Corporate Risk ManagementQuality ManagementAchievements:Coordinated the Implementation of the Melbourne Water Industry Disaster Response Plans for the Melbourne and Metropolitan Wholesale and Retail Water Companies.Managed the Implementation of the Company’s Emergency Response Plan.Assisted in the Development of the Melbourne Water Industry Drought Response Plan.Managed the retention of all of the companies Quality Accreditations, which included, Quality Endorsed Company, Certified Environmental Management, Occupational Health and Safety and HACCP.

Responsibilities:Corporate Governance;Corporate Administration;Executive Administrative Support to Chairman and Board Of Directors;Corporate Risk ManagementMotor Vehicle Fleet Management;Facilities Management;Records Management;Property Management;Contracts Management;Achievements:Coordinated the formation of the initial Corporate Services Department for the company, including recruitment and induction of all staff, procurement of all office furniture and equipment.Assisted in the management of the disposal of all surplus,vacant land owned by the company, which realized a profit of $5million over a 5 year period.Managed the reduction of the company’s motor vehicle fleet from 100 to 50 vehicles, over a 2 year period, which reduced operational fleet costs by $350k per annum.Managed the implementation of a comprehensive risk management portfolio, which increased the level of insurance cover for directors and officers at a reduced cost of $45k per annum.Managed the outsourcing of the security, cleaning, catering and gardening services functions to external contractors at a reduced cost of $130k per annum.Developed and implemented revised policies and procedures forfreedom of information requests, procurement, tendering and contracting, motor vehicle fleet management, and records management.

Responsibilities:To manage the collection of the corporations revenue of $1.2 billion per annum;Development of Corporate Policies and Procedures for the Collection of Corporate Revenue;Development and Implementation of Corporate Revenue Collection Systems.Achievements:Developed and Implemented Revised Policies for the Collection of Revenue, including the introduction of 14 day payment terms for all accounts and the outsourcing of collection of all overdue accounts <$1k to external mercantile agents. These revised policies/procedures reduced the Corporate debt for >90 day debts from 10% of total revenue billed to 7% of total revenue billed in one year.Managed the implementation of a new Cash Receipting System for the Head Office and four Regional Offices of the Corporation.Awarded a Melbourne Water Quality Award for the Implementation and Management of a Corporate Cash Receipting System.

Western Region

Responsibilities:Management of Credit Management Functions;Development and Implementation of all Credit Management Policies & Procedures;Achievements:Coordinated the formation of the initial Credit Management Department for the corporation, including recruitment and induction of all staff, procurement of all office furniture and equipment.Developed and Implemented Revised Policies and Procedures for the Collection of Revenue, including the implementation of a more aggressive policy in collection of debt from commercial/industrial customers and the restriction of water supply to serial non payers.These revised policies/procedures reduced the Corporate debt for >90 day debts from 20% of total revenue billed of $432 million to 10% of total revenue billed in one year.Reduction in average Debtor Days per account from 43 days to 28 days.

Western Region, Melbourne

Responsibilities:Management of All Customer Service Functions;Development of Policies and Procedures for Customer Service to all Company Stakeholders.Achievements:Managed the establishment of the initial Customer Services Department (Pilot Study) for the corporation, including recruitment and induction of all staff, procurement of all office furniture and equipment.Managed and Coordinated the Training of all Customer Service Staff (23no).Managed the reduction of processing time for Encumbrance Certificates from 12 days to 8 days.Managed the reorganization and restructuring of the plumbing inspections program, which resulted in a reduction in waiting time for inspections, from an average of 5 days to 3 days.

Education record

Studied Diploma Of Business Studies, Office Administration

Associate Of Arts (A.A.), Artways A Pathway To Art

Activities and Societies: Site and Studio Visits Lectures by Visiting ArtistsConceptual Development, Vision and Creativity, Critical.

Art/Art Studies, Advanced

Introduction and Advanced techniques of Portraiture and Life Drawing. Framing of Art Works Advanced techniques for working with mixed.

The History Of Art, Introduction

An introduction to the History of Art from the 12th century to the present. Lecturer: Robert Mangion

Art/Art Studies, General, Introduction

Learning the basic principles of working with oil and acrylic paint media on canvas and other bases. Learning the basic principles.

Diploma Of Business Studies

Diploma of Business Studies.