Robert Brooks Email & Phone Number

Phoenix, Az, Us

Chandler, Arizona, Us

Chandler, Arizona, Us

Phoenix, Az, Us

• upgrade 20K desktops to Win7 from XP utilizing a combination of lite and zero touch through WDS and SCCM• Provide Tier 3 escalation support for Virtual and Physical environment.• Implemented and managed application virtualization using Microsoft application virtualization for 10K users.• Engineer for desktop virtualization project, which utilized a combination of Citrix xenapp 6 and vmware to provide a published desktop / static virtual desktop for a user base of 15K users.• Managed user profile personalization utilizing Appsense Environment Manager for 15K users.• Created technical knowledge base article for first and second level support.• Using a combination of group policy, local policy and scripts, created a “thin client” operating environment for published app and virtual desktop users saving the company purchasing of new equipment.• Designed and implemented Vmware Site Recovery Manager over a Hitachi frame.• Administered 600 ESX farm and 7000 virtual servers ranging from windows 2003 / 2008 server and Linux, including a 600 virtual desktop environment.• Created server 2003 / 2008 templates utilizing virtualization and Microsoft best practices.

Us

Design, install, and configure VMware ESX (3.5), ESXi, and vSphere 4 environments with VirtualCenter management, LabManager, Consolidated Backup, DRS, HA.Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows 2000 and 2003 servers.Analyze and troubleshoot on an advanced level, performance of SAN backed VMware ESX infrastructure to determine proper allocation of resourcesDevelop, test, and maintain a disaster recovery plan for critical VMs and application data.Instant Messaging server, Microsoft communication server, reducing the amount of load that was being placed onto the email servers removing the necessity to upgrade exchange servers. Cost savings 25K.While reporting directly to the CIO managed Helpdesk responsible for 24 branches across 3 states supporting 250+ users, vendor relations, and IT operations. Utilizing creative thinking was able to reprioritize existing equipment and create a fully functional SAN at no cost to the company allowing further expansion of the virtualization project saving the company 350K.evaluating current hardware saved the company 80K by configuring existing copiers to scan to previously unavailable devices. Setup and maintained video conferencing system using a Tandberg systemAdministrated and maintained company SharePoint server farm.Assisted with IT compliance programs and prepare for annual OCC exam audits.design, deploy, and maintain of a broad range of Microsoft technologies including: Windows Server 2000, 2003, 2008; Exchange Server 2003 & 2007; SQL Server 2000, 2005, 2008; WSUS; DNS; windows deployment services (WDS); Microsoft Cluster Services 2 - 4 nodes.Active Directory design and installation and design and deployment of enterprise-wide Group Policies using Active Directory components and Advanced Group Policy Manager.administer enterprise wide Blackberry Server.Symantec Backup Exec 12.5.

Directed the technology department to assess current / future needs and plan accordingly for the growth of HallCraft Homes.Restructured geographically diverse IT sites into a global team to increase efficiency and improve customer satisfaction. Rebuilt team from ground-up, hiring and equipping personnel for the challenges of a rapidly growing infrastructure and increased demands from multiple business sites. Completed interviews, personnel reviews, and salary reviews. Trained staff to efficiently use computer equipment as well as network and local resources in class room setting and through custom created training aids.Evaluated and utilized new technologies, tools and suppliers for computer related services and products to improve company technology infrastructure.Developed SQL databases to track inventory, computer repairs and downtime.Implemented department procedures and established policies for hch operations plus equipment usage.Install, configure, and administer Microsoft Exchange server 2003, > 50 users.Managed integration efforts with various third party software including builderMT / Sales Simplicity.

Managed all aspects of Heritage Mint's Technology Department to include help desk, operations and networking.Administer E-mail for entire company including Hong Kong Branch.Reduced customer service man hours by analyzing the work flow and implementing scripts and macros to increase effectiveness.Conducted infrastructure assessments which detailed current infrastructure environment, identified business goals, and determined roadmap to comply with current and future business needs. Maintained backups and performed disaster recovery planning, design, implementation and testingSetup and implemented EDI Software and procedures.

Randolph Afb, Tx, Us

Trained 100+ professionals using CBT and lecture to increase overall job performance.Identified, troubleshot and repaired sensor assembly, preventing damage to $548,000 asset.Lead team in a simulated complete loss of power scenario to all testing equipment, tracing the fault we had all systems operational and available for testing in 45 minutes.Operated, maintained, and aligned computerized test stations, infrared, and lasers.Performed periodic inspections, calibrations and servicing of computer equipment. Overcame low manning of 4 people and adverse conditions to complete an objective normally covered by the full team of 15 two hours ahead of schedule quickly restoring test and troubleshooting capabilities.Performed testing on Test Station Code to evaluate effectiveness and to ensure code was current.Able to read and interpret blueprints, wiring schematics and specifications.Training and certificationVmware VsphereVirtualization Certified professional (VCP)Designing server 2008 Active directory infrastructure and servicesDesigning high availability Microsoft exchange 2007Designing messaging infrastructure Microsoft exchange 2007Installing and managing Microsoft Exchange server 2007Planning and maintaining Windows server 2003 & 2008Implementing a windows server 2003 & 2008 network infrastructureManaging and maintain a windows 2003 & 2008 server environmentConfiguring windows server 2008 Active DirectoryPlanning and Deploying System Center configuration managerA+ and Transact SQL

Master'S Degree, Cyber Security Management

Bachelor Of Applied Science (Basc), Information Technology

Associate Of Arts And Sciences (Aas), Networking Systems Administration