Robert Brooks

Robert Brooks Email and Phone Number

IT Contract and Commercial Manager in Procurement at Aviva UK @ Aviva
Norwich, GB
Robert Brooks's Location
Norwich, England, United Kingdom, United Kingdom
Robert Brooks's Contact Details

Robert Brooks personal email

n/a
About Robert Brooks

I have worked across the Procurement lifecycle for a number of years which has given me in depth experience of the end to end activity involved in the contract/supplier lifecycle as well as strategic category planning. I have also been in leadership positions enabling me to build strong leadership capability providing direction, support, and development for those in my team. Throughout my career I have worked on complex, high profile, deliveries which have developed my stakeholder management and general relationship skills. KEY SKILLS AND EXPERIENCE• Over twelve years’ experience in Global Procurement roles covering end to end contract lifecycle and supplier management of business critical suppliers. This has involved using Ariba across the lifecycle of sourcing and contract management• Experience of leading complex, and high profile, sourcing activities and developing strategic Category Plans• Strong contract knowledge built up across Category Management and Supplier Contract Management roles• In depth understanding of Supplier Relationships and how to drive Supplier Performance including across onshore/offshore supply models• Well developed leadership skills across a number of roles taking pride in team performance and supporting individual and team development• Proven ability to work proactively with suppliers to maintain and improve performance as well as resolve complex service and commercial issues• Senior level stakeholder relationship management, influencing and communication skills • Positive attitude towards challenge, problem solving and change • Good level self awareness and of emotional intelligenceMy Priorities - Make a differenceUse my strengths Enjoy what I doHelp develop and support others

Robert Brooks's Current Company Details
Aviva

Aviva

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IT Contract and Commercial Manager in Procurement at Aviva UK
Norwich, GB
Website:
aviva.com
Employees:
25391
Robert Brooks Work Experience Details
  • Aviva
    It Contract And Commercial Manager In Procurement At Aviva Uk
    Aviva
    Norwich, Gb
  • Aviva
    It Contract & Commercial Manager In Procurement At Aviva Uk
    Aviva Jul 2018 - Present
    Norwich, England, United Kingdom
    As part of the wider Procurement leadership team I lead a team managing Aviva’s Contracts and Relationships with the offshore Global Sourcing Partners (inc TCS and Wipro). These suppliers provide a significant proportion of Aviva’s IT capability and are vital to Aviva’s business success.• Governance Framework – Ensuring suppliers, and contracts are managed in line, and compliance, with the defined group standard processes with a keen focus on risk and good risk management (using Ariba). I have also positioned my team as a centre of excellence for supplier management to allow sharing of best practice across the wider organisation.• Supplier Relationships – Along with setting and agreeing the Supplier Relationship strategy I, and my team, ensure that the day to day relationship is working and delivering the value required.• Supplier Governance – I run, or support, a range of supplier governance forums ensuring the suppliers, are adhering to obligations and importantly delivering increasing value • Stakeholder Management - Work regularly with senior internal stakeholders for my suppliers to understand their needs and also to influence business behaviour and strategy.• Dispute Management – I have managed complex supplier disputes focused on achieving the best outcome for my organisation whilst maintaining an appropriate relationship with suppliers.• Leadership – I have direct team management responsibility and play a leading role in both the IT Contract and Commercial Management and wider Group Procurement leadership teams. I led and transformed the Procurement People Forum which ensured focus on staff welfare and promoted development.
  • Aviva
    Aviva It Procurement – Senior Category Manager
    Aviva Nov 2013 - Jul 2018
    As a Senior Category Manager, I was part of the IT Data & Analytics Procurement category team (from March 2016, previously in the IT Infrastructure Shared Services category) where my role was to support management of suppliers, contracts and define Procurement strategy and lead sourcing activity.• Category Management – I developed and maintained Category Plans aligned to ever changing business needs and market conditions. These plans were developed and agreed with senior business stakeholders and set the sourcing strategy for Procurement activity.• Leading Complex Sourcing Activity - I have led significant sourcing activities covering Fixed Telecoms, Mobile, Global Conferencing, Data Governance and ETL services. This has involved developing requirements, identifying suppliers, carrying out RFPs and then gaining senior sign off for the final decision. The most significant activity was being the Procurement lead on the 18 month project to source Aviva Fixed Telecoms services.• Negotiation and Complex Contract Development – I have led negotiations for a variety of contract variations and new contracts delivering significant business benefit in a professional and where possible collaborative manner with suppliers. • Systems Thinking / Process Improvement – I supported the Sourcing Simplification work stream delivering a number of the key elements. I took a leading role in two ‘Hacks’ looking at cultural change and increased automation.
  • Aviva Uk
    Aviva Supplier Performance & Contract Management – Senior Contract Manager
    Aviva Uk Apr 2009 - Nov 2013
    • Contract Management – Managed, governed and developed contracts with major suppliers (such as Vodafone and EE) managing supplier performance, ensuring relevance of, and adherence to, agreed contracts. I have led work to resolve conflict between the business and suppliers including formal Disputes and Settlement Agreements.• Delivering Benefit - Working with suppliers I also looked to add further business value by identifying opportunities to improve performance, reduce cost, manage, and mitigate supply risk as well as generally improve outcomes for Aviva.• Change Management – I led the governance forum/process for assessing and negotiating contract changes with suppliers. This focused on both technical and commercial terms within the variation.
  • Aviva
    Service Level And Supplier Manager
    Aviva Jan 2006 - Apr 2009
    Norwich, England, United Kingdom
    • Service Performance - Managed IT provision which covered over 50 ‘critical’ IT services provided through a number of suppliers. Where Service was not meeting agreed targets, or risks existed, I worked with suppliers and internal IT areas to ensure appropriate action was being taken and managed the communications to business. • Leadership - I led a team of 10 senior IT professionals, managing their work and supporting their personal development. I had accountability to Business unit customers at Director Of level for the provision of IT Service. I Was part of senior SLM management team devising strategy and roadmaps for IT Service Management. I helped to structure teams and carried out very successful recruitment.
  • Aviva Uk
    Senior It Service Manager
    Aviva Uk Jan 2004 - Jan 2006
    Aviva IT Service Management – Service Ownership• Outsourcing / Offshore experience - IT service manager for the Aviva Offshore operation where I managed IT service to enable the offshore operation to grow and develop from a few hundred to several thousand users working on a range of business processes, across several locations in India and Sri Lanka.• Dealt with outsource and supplier companies, agreeing and reviewing contract and service levels.
  • Aviva
    Aviva It
    Aviva Jan 1998 - Jan 2004
    Norwich, England, United Kingdom
    1998 – 2001 Norwich Union Life Business Systems CAPES team (System for Life Quotes)• People management for team providing development and support for the CAPES system.2001 – 2004 Technical Delivery Team - Managed a team that designed and implemented IT solutions to meet business and IT requirements. This included taking a leading role in delivering the Work Area Recovery plans for much of the UK business.
  • Norwich Union Life & Pensions Limited
    Commission Adminstrator
    Norwich Union Life & Pensions Limited Aug 1991 - Jan 1998
    Norwich, England, United Kingdom
    I joined Norwich Union Life in 1991 (Life Agency Services), where I worked as a commission administrator.1995 Vision Business Unit, handling testing for new projects and software 1996 Actuarial Services Product Support (Technical). Developed an in depth knowledge about UKL products.

Robert Brooks Skills

Procurement It Service Management Itil Supply Chain Management Cost Saving Initiatives Service Delivery Team Management Sla Relationship Management Supply Management Management Strategic Sourcing It Management Process Improvement Ariba Mobile Devices Project Delivery Prince2 Stakeholder Management Contract Management Esourcing Sourcing Business Process Outsourcing Governance E Procurement Spend Analysis Business Transformation Service Management

Frequently Asked Questions about Robert Brooks

What company does Robert Brooks work for?

Robert Brooks works for Aviva

What is Robert Brooks's role at the current company?

Robert Brooks's current role is IT Contract and Commercial Manager in Procurement at Aviva UK.

What is Robert Brooks's email address?

Robert Brooks's email address is ro****@****a.co.uk

What skills is Robert Brooks known for?

Robert Brooks has skills like Procurement, It Service Management, Itil, Supply Chain Management, Cost Saving Initiatives, Service Delivery, Team Management, Sla, Relationship Management, Supply Management, Management, Strategic Sourcing.

Who are Robert Brooks's colleagues?

Robert Brooks's colleagues are Mark George, Blair Mcdougall, Joanne Rottger, Allan Mcdonald, Paul Moran, Steve Learmond, Phil Greenwood.

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