Robert Brooks Email & Phone Number

Norwich, Gb

Norwich, England, United Kingdom

As part of the wider Procurement leadership team I lead a team managing Aviva’s Contracts and Relationships with the offshore Global Sourcing Partners (inc TCS and Wipro). These suppliers provide a significant proportion of Aviva’s IT capability and are vital to Aviva’s business success.• Governance Framework – Ensuring suppliers, and contracts are managed in line, and compliance, with the defined group standard processes with a keen focus on risk and good risk management (using Ariba). I have also positioned my team as a centre of excellence for supplier management to allow sharing of best practice across the wider organisation.• Supplier Relationships – Along with setting and agreeing the Supplier Relationship strategy I, and my team, ensure that the day to day relationship is working and delivering the value required.• Supplier Governance – I run, or support, a range of supplier governance forums ensuring the suppliers, are adhering to obligations and importantly delivering increasing value • Stakeholder Management - Work regularly with senior internal stakeholders for my suppliers to understand their needs and also to influence business behaviour and strategy.• Dispute Management – I have managed complex supplier disputes focused on achieving the best outcome for my organisation whilst maintaining an appropriate relationship with suppliers.• Leadership – I have direct team management responsibility and play a leading role in both the IT Contract and Commercial Management and wider Group Procurement leadership teams. I led and transformed the Procurement People Forum which ensured focus on staff welfare and promoted development.

As a Senior Category Manager, I was part of the IT Data & Analytics Procurement category team (from March 2016, previously in the IT Infrastructure Shared Services category) where my role was to support management of suppliers, contracts and define Procurement strategy and lead sourcing activity.• Category Management – I developed and maintained Category Plans aligned to ever changing business needs and market conditions. These plans were developed and agreed with senior business stakeholders and set the sourcing strategy for Procurement activity.• Leading Complex Sourcing Activity - I have led significant sourcing activities covering Fixed Telecoms, Mobile, Global Conferencing, Data Governance and ETL services. This has involved developing requirements, identifying suppliers, carrying out RFPs and then gaining senior sign off for the final decision. The most significant activity was being the Procurement lead on the 18 month project to source Aviva Fixed Telecoms services.• Negotiation and Complex Contract Development – I have led negotiations for a variety of contract variations and new contracts delivering significant business benefit in a professional and where possible collaborative manner with suppliers. • Systems Thinking / Process Improvement – I supported the Sourcing Simplification work stream delivering a number of the key elements. I took a leading role in two ‘Hacks’ looking at cultural change and increased automation.

• Contract Management – Managed, governed and developed contracts with major suppliers (such as Vodafone and EE) managing supplier performance, ensuring relevance of, and adherence to, agreed contracts. I have led work to resolve conflict between the business and suppliers including formal Disputes and Settlement Agreements.• Delivering Benefit - Working with suppliers I also looked to add further business value by identifying opportunities to improve performance, reduce cost, manage, and mitigate supply risk as well as generally improve outcomes for Aviva.• Change Management – I led the governance forum/process for assessing and negotiating contract changes with suppliers. This focused on both technical and commercial terms within the variation.

Norwich, England, United Kingdom

• Service Performance - Managed IT provision which covered over 50 ‘critical’ IT services provided through a number of suppliers. Where Service was not meeting agreed targets, or risks existed, I worked with suppliers and internal IT areas to ensure appropriate action was being taken and managed the communications to business. • Leadership - I led a team of 10 senior IT professionals, managing their work and supporting their personal development. I had accountability to Business unit customers at Director Of level for the provision of IT Service. I Was part of senior SLM management team devising strategy and roadmaps for IT Service Management. I helped to structure teams and carried out very successful recruitment.

Aviva IT Service Management – Service Ownership• Outsourcing / Offshore experience - IT service manager for the Aviva Offshore operation where I managed IT service to enable the offshore operation to grow and develop from a few hundred to several thousand users working on a range of business processes, across several locations in India and Sri Lanka.• Dealt with outsource and supplier companies, agreeing and reviewing contract and service levels.

Norwich, England, United Kingdom

1998 – 2001 Norwich Union Life Business Systems CAPES team (System for Life Quotes)• People management for team providing development and support for the CAPES system.2001 – 2004 Technical Delivery Team - Managed a team that designed and implemented IT solutions to meet business and IT requirements. This included taking a leading role in delivering the Work Area Recovery plans for much of the UK business.

Norwich, England, United Kingdom

I joined Norwich Union Life in 1991 (Life Agency Services), where I worked as a commission administrator.1995 Vision Business Unit, handling testing for new projects and software 1996 Actuarial Services Product Support (Technical). Developed an in depth knowledge about UKL products.