Robert Brooks Email & Phone Number

Norwich, GB

Norwich, England, United Kingdom

• As part of the wider Procurement leadership team I lead a team managing Aviva’s Contracts and Relationships with the offshore Global Sourcing Partners (inc TCS and Wipro). These suppliers provide a significant.
• Governance Framework – Ensuring suppliers, and contracts are managed in line, and compliance, with the defined group standard processes with a keen focus on risk and good risk management (using Ariba). I have also.
• Supplier Relationships – Along with setting and agreeing the Supplier Relationship strategy I, and my team, ensure that the day to day relationship is working and delivering the value required.
• Supplier Governance – I run, or support, a range of supplier governance forums ensuring the suppliers, are adhering to obligations and importantly delivering increasing value
• Stakeholder Management - Work regularly with senior internal stakeholders for my suppliers to understand their needs and also to influence business behaviour and strategy.
• Dispute Management – I have managed complex supplier disputes focused on achieving the best outcome for my organisation whilst maintaining an appropriate relationship with suppliers.

• As a Senior Category Manager, I was part of the IT Data & Analytics Procurement category team (from March 2016, previously in the IT Infrastructure Shared Services category) where my role was to support management of.
• Category Management – I developed and maintained Category Plans aligned to ever changing business needs and market conditions. These plans were developed and agreed with senior business stakeholders and set the.
• Leading Complex Sourcing Activity - I have led significant sourcing activities covering Fixed Telecoms, Mobile, Global Conferencing, Data Governance and ETL services. This has involved developing requirements.
• Negotiation and Complex Contract Development – I have led negotiations for a variety of contract variations and new contracts delivering significant business benefit in a professional and where possible collaborative.
• Systems Thinking / Process Improvement – I supported the Sourcing Simplification work stream delivering a number of the key elements. I took a leading role in two ‘Hacks’ looking at cultural change and increased.

• Contract Management – Managed, governed and developed contracts with major suppliers (such as Vodafone and EE) managing supplier performance, ensuring relevance of, and adherence to, agreed contracts. I have led work.
• Delivering Benefit - Working with suppliers I also looked to add further business value by identifying opportunities to improve performance, reduce cost, manage, and mitigate supply risk as well as generally improve.
• Change Management – I led the governance forum/process for assessing and negotiating contract changes with suppliers. This focused on both technical and commercial terms within the variation.

Norwich, England, United Kingdom

• Service Performance - Managed IT provision which covered over 50 ‘critical’ IT services provided through a number of suppliers. Where Service was not meeting agreed targets, or risks existed, I worked with suppliers.
• Leadership - I led a team of 10 senior IT professionals, managing their work and supporting their personal development. I had accountability to Business unit customers at Director Of level for the provision of IT.

• Aviva IT Service Management – Service Ownership
• Outsourcing / Offshore experience - IT service manager for the Aviva Offshore operation where I managed IT service to enable the offshore operation to grow and develop from a few hundred to several thousand users.
• Dealt with outsource and supplier companies, agreeing and reviewing contract and service levels.

Norwich, England, United Kingdom

• 1998 – 2001 Norwich Union Life Business Systems CAPES team (System for Life Quotes)
• People management for team providing development and support for the CAPES system.2001 – 2004 Technical Delivery Team - Managed a team that designed and implemented IT solutions to meet business and IT requirements..

Norwich, England, United Kingdom

I joined Norwich Union Life in 1991 (Life Agency Services), where I worked as a commission administrator.1995 Vision Business Unit, handling testing for new projects and software 1996 Actuarial Services Product Support (Technical). Developed an in depth knowledge about UKL products.