Robert Bruce Email & Phone Number

Richmond, Victoria, Australia

Delivery Manager information security, managing Security Engineering squad and providing Delivery management to the Group Security tribe and REA business. Actively involved in delivering M&A for Group Security and Enterprise Technology for REA.

Richmond, Victoria, Australia

Delivery Manager managing the integration of Mortgage Choice to REA Group for Enterprise Technology and information Security squads

Richmond, Victoria, Australia

Melbourne, Victoria, Australia

Manage and lead the digital technical user experience within Asahi Beverages for all internal stakeholders.The role leads the experience of delivery and end user services which include but not limited to, • Promoting digital and technology brand and services delivering the highest quality service and business partnering experience.• Setting and driving service levels with the business and ensuring monitoring and delivery to those levels.• Management of the service desk, end user support services and Tools of Trade (Mobiles and iPads) to ensure vendor compliance, service delivery and adherence to SLA’s.• Management of field services, mobility, print management, break/fix (including the hardware support of computing devices in the manufacturing process), software distribution and SOE management. • Govern the processes, collection and activities for Incident, Problem, Request, Outage Planning, Service Level Management, Service Management Tooling, Service Catalogue, CMDB and Communications for Planned and UnPlanned outages – All outward bound communications.• Responsible for the financial forecasting and management of the service delivery budget • Importantly, this role is charged to deliver significant improvement across support services and is focused by delivering best in class customer service improvement and risk mitigation. includes the management and influence of a hybrid team of resources, in-house and outsourced, both onshore and offshore and a set of process that underpin service delivery.

Melbourne, Australia

The End User Service Integration and Management Delivery Manager responsibilities include:1. Delivery of a quality End User Experience to over 2,000 end users across Australia and New Zealand2. Managing teams of resources, in-house and outsourced, both onshore and offshore and a set of process that underpin the service. 3. Delivery of services such as service desk, major incident management, field services, mobility, print management, break/fix, software distribution and SOE management. 4. Processes and activities, including Incident, Problem, Request, Change, Release, Outage Planning, Service Level Management, Service Management Tooling, Service Catalogue, CMDB and Communications for Planned and UnPlanned outages5. End User Computing Security

Melbourne Cbd

Program/project management lead to manage new and existing Telstra customers to new Telstra Business data and voice services. Manage C-Level stakeholders, customer and Telstra, to deliver upgraded, new or relocated data and voice networks. Perform all aspects of project management life cycle including internal and external kick off meetings, regular communication and written reporting to stakeholders, managing delivery teams and meeting or exceeding delivery timelines.Delivery Escalation lead for all projects that require level 5 escalation, (CEO level escalation), to deliver projects that have very short timelines, dissatisfied customers and work with customer to reset customer expectations and timelines, manage delivery teams to meet new shortened timeline. Manage the financial billing to customers to ensure correct billing and discounts have been applied as per the contract. Responsibilities• Project Manager multiple Telstra Technical teams across Australia to deliver data and voice services to Telstra Business customers • Projects that require escalation management and very short deadlines are provided to myself• Manage C Level customer and Telstra stakeholders and drive project from start to completion exceeding all expectations]• Billing management to ensure customers are billed as per the contract• Create and manage ‘end 2 end’ project plans: account scope, timelines, risk and issue logs, change management processes and regular reporting• Level 5 escalation management to delivery in very short timelines • Liaise, advise and present to CEO’s and executives within Customer business and Telstra• Drive customers to complete site readiness for Telstra to complete works • Provide PMO updates on process improvement and create and implement new policies and procedures

Melbourne, Australia

Program and project management lead to transition and on-board new employees with IT standard services and hardware with no down time to the employee or Client Support. Manage all IT aspects to off-boarding of HP employees back to client or other vendor at the contract end. Projects are conducted across multiple geographic locations and countries in heavily complex and matrix organisations. Utilising an essential capability to manage strong relationships and complexity of all programs.Achievements• Successfully project managed MphasiS to HP IT Standard Services: scope, budget, plan, training and deploy of HP IT services to 18,200 MphasiS staff over 2 month period, across India, USA, Australia, UK, Singapore and China• Maersk - Project managed the on boarding of 685 staff from Maersk to HP across India, Philippines, China, Hong Kong and Singapore. This was completed under budget and exceeded expectation by completing the deployment 3 weeks inside shorten scope program timelines

Melbourne, Australia

IT Program and project management lead to transition all Electronic Data Systems "EDS" employees and EDS internal services in Asia Pacific and Japan (APJ) across to HP IT Internal services. These services included: File Services, Messaging services, Print services and contract negotiations with EDS Vendors. All IT services were transitioned to HP on time and within budget with ‘Zero’ down time to the EDS staff or EDS Clients as a result of the transition of all services. Additionally performed the role of HP IT Country Go live IT lead for EDS to HP legal entity change assisting EDS staff with all integration questions around the merge. Achievements• Exceeded target, to roll out HP Office Print to all 8 APJ countries with in time and budget. Removed Fuji Xerox without penalties to HP, Saving HP over $1.9mil per month• APJ Program manager to migrate EDS File shares to HP SharePoint server USA Data centres, manage the legal requirements of data that was not allowed to migrate off shore. Successfully migrated all file shares and shut down EDS Servers across APJ. Migration included 800plus group shares, 15TB of data identified over 37 servers across APJ and the removal of 8,000plus private shares drives• Project managed all EDS messaging mailboxes to HP messaging servers in US. Completed the Australia migration 1 month early that expected, 10,495 mailbox’s migrated to HP

Melbourne, Australia

Provide EDS IT Internal services to 10,000 plus EDS staff across Asia Pacific, Japan and India. Manager the IT service provider groups to ensure EDS staff have IT services like Messaging, File and Print, mobility and Desktop Services to perform their roles. Manage multiple IT projects provided by Coorporate, these included rollling out PC encryption to all PC's, setting up contracts and rolling Xerox Managed Output services saving EDS APJ USD$8Millon. Successfully project manage the set up and migration of IT Level two server management centre in Wuhan China to support EDS across APJ. Ensure all IT support teams are meeting the required service levels.Achievements: • Project manage, Develop, plan, contract negotiate and implement Fuji Xerox Managed Output Services (MOS) to all EDS sites across APJ (8 countries). Saving over USD$8mil across the region, removed 1350 devices • Establish and manage 2nd and 3rd level server management centre in Wuhan China to perform 7x24 operations for all Client EDS servers across APJ. Project manage the training of the staff to speak and write English, Project manage the transfer of EDS Server knowledge from old server management centre in Malaysia, The centre was successfully set up and went live 2 months ahead of schedule. • Project manage rollout to 16,000 EDS and MphasiS staff the migration to Dell PC’s and Servers across APJ and India• Implement a successful three year refresh program for Client EDS servers and desktops across the APJ region• Project manage the deployment of PC encryption to 16,000 EDS and MphasiS staff across APJ

Melbourne, Australia

Service Deliver manager for EDS Australia and New Zealand. Remotely managing multiple locations across Australia and New Zealand to provide the EDS staff with IT Services. Managed IT vendors and IT staff to provide the IT services to meet internal SLA's.Achievements:• Implement centralised ownership of all IT assets and centralised helpdesk for all hardware and standard IT services• Set up Internal SLA's

Melbourne, Australia

Manage EDS Australia Desktop support across Australia. Managing EDS staff to provide desktop support in Melbourne and Sydney and set up new locations in Adelaide and Canberra as the EDS Services business grew in Australia. Achievements:• Implement standard EDS PC images and service images• Set up new EDS sites with onsite desktop and server support

Melbourne, Australia

Provide technical sales support for EDS Australia in the area of Desktop services. The role required understanding the request for Tender from the Client, understand requirements, design and cost solution and write response to tender. This also included presenting to Client executives on the solution.Achievements:• EDS won the CBA tender for all CBA IT services in 1997. Largest financial outsourcing deal ever signed at this time.

Melbourne, Australia

Manage the EDS MS Mail messaging system for EDS Australia. This included setting up new server hardware, adding users to servers and managing the health of the MS Mail environment

Melbourne, Australia

Provide Server System Administration services to EDS Australia. The Operating System managed was Novell Netware and the role included setting up new EDS HQ sites in Sydney, Adelaide and Canberra, providing 7x24 server support to all sites, perform maintenance under strict change control.

Melbourne, Australia

Woolworths transitioned IT staff in Melbourne to EDS Australia. Trained EDS staff in Woolworths mainframe systems and learnt EDS/GM mainframe systems. Managed the Woolworths systems back to Woolworths in 1994.

Melbourne, Australia

Joined Woolworth as a trainee computer operator and worked way to Shift leader, Woolworths purchased Safeway and moved across to Safeway in 1989, worked on larger mainframe systems, trained staff on Woolworth systems.

Education record

HSC Completed

Advanced Certificate, Accounting