Robert Bryan Email & Phone Number

Toronto, Canada Area

• Manage and oversee all technical support staff and service admin staff • Ensure all technical inquires and RMA quotes are resolved effectively, efficiently, and promptly with the highest quality. • Ensure customer satisfaction is always maintained.• Liaison with R&D to ensure product issues are addressed. • Travel to power plants globally when needed for customer meet and greets / training / field testing / troubleshooting.• Track KPI’s daily to ensure targets are met / implement countermeasures.

• Provide technical support to customers globally to help resolve issues with IRIS condition based monitors on >3kV Motors / Generators.• Provide assistance on installation of IRIS Partial Discharge monitoring equipment• Work closely with R&D team to resolve any product issues / product improvements• Provide training sessions for end users globally• Travel to North American power plants to aid in field testing / installation of Partial Discharge equipment.• Co-ordinate / Delegate service jobs to service associates • Maintain QDIP daily by keeping track of all open technical inquires

• Operate / repair all RMG offline products including DCR 50/60, SWA/WTD. RIV/ RIV Camera, ELCID Digital/ELCID EVO, PPM 74/97.• Operate / repair all PD TECH products including Micamaxx, Deltamaxx, Powermaxx, DRA3, CC15-CC30• Operate / repair online products including RFA, TracII, EWV• Provide technical support to customers globally• Aid in re-design and engineering of different product line• Maintain QDIP daily by keeping track of upcoming late repairs

• Ensure car’s are delivered on a timely basis• Drive customer’s to desired destinations while their vehicles are serviced• Ensure that customer satisfaction is maintained at all times• Deliver / Pick up parts to and from other dealerships

• Work closely with Mechanics to perform system diagnostics• Calibrate & diagnose problems with actuators, sensors, relays, pumps, ECUs, circuitry• Work with Engineers to make recommendations / improvements to the cars system

Advanced Diploma, Electrical Engineering Technology Control Systems

High School Diploma