Robert Bubula Email & Phone Number

London Area, United Kingdom

• Providing excellent customer service using of acquired experience in B2B and B2C sale.• Regular reporting to Manager about sales increase, customer’s feedback, complaints and necessary changes to keep a high level of customer’s satisfaction.• Preparing a new action plan to build a bigger customer base and to reach their expectations and satisfaction which was standing out the company in the market.• Cooperating with all sales team of The Polish Bakery – a day to day conversation and analyse about sale reports, request of new customers, possibilities to increase sale and dealing with complaints.• Other duties and responsibilities similar as I faced at Top Spirits ltd.

Southampton, England, United Kingdom

• Maintaining high standards of customer service and team member effectiveness.• Providing excellent customer service using effective interpersonal and problem-solving skills.• Monitoring and helping to proactively resolve after-sales complaints to ensure customer satisfaction• Building up a new customers data base, maintaining and developing relationships with new and existing customers• Responding to incoming email and phone requires• Arranging meetings with potential customers to prospect for new business• Challenging any objections with a view to getting the customer to buy • Conducting market research to identify selling possibilities and evaluate customers’ needs• Tailoring order forms to meet a customer’s needs and expectations• Seeking out new sales opportunities through cold calling, emailing, and networking• Creating frequent reviews and reports with sales and financial data, reviewing of sales performance aiming to meet or exceed targets

Southampton, Zjednoczone Królestwo

• Initial training delivered to all new employees including Health & Safety, Food Safety & Hygiene, Alcohol selling training, Manual handling; • Preparation of necessary documents for new employees – “Welcome Pack” including a training confirmation document, Health & Safety Policy, Workplace Risk Assessment;• Preparation of several of documents to improve the quality of control at store such as Temperature Log Book, Opening/ closing check list, Cleaning Rota, etc;• Creating a Company Procedures;• Creating and control a training schedule for all company employees (over 50 employees);• Controlling of Management at all stores of our company- making a sure they work in accordance with laws given by United Kingdom country;• Making an Audit at all stores in weekly frequency and ran various reports to improve their results;• Establishing contacts with new contractors- developing a company with new products, equipment or service for our customers;• Dealing with City Council advisors;• Dealing with sales representatives;• Achieving monthly goals and targets prepared by General Manager.

Southampton, England, United Kingdom

• Management a group of employees during my shift- allocation of duties and responsibilities to all staff members and control their results;• Solved issued problems (employee’s or customer requests, equipment faults etc);• Opening/ closing a shift- money counting, calculated bills, ran various reports;• Controlling daily/weekly/monthly deadlines and targets. • Making orders from suppliers, stock controlling.

Southampton, England, United Kingdom

• Providing excellent customer service for our customers using effective interpersonal and problem-solving skills;• Collecting payments;• Collecting and checking deliveries;• Stocking a shelfs in shop floor area;