Robert Buffa Ii Email & Phone Number

Problem Management - Integrated Operations Center.

Flint, Mi

Tier 3 Support - Platform Engineer in an Enterprise Banking environment specializing in the implementation, administration and support of a wide array of IT practices. Areas of expertise include Windows Server, Active Directory, Virtualization, Hardware/Software, Printing, Information Security, Group Policy, Technical Documentation, Network Storage, Continuous Improvement.

Flint, Mi

Provides exceptional support for internal colleagues in fast-paced call center environment.Support multiple types of operating systems, hardware, VDI, mobile devices.Experience with Active Directory, Microsoft SCCM.Support the following software applications:Microsoft Office Suite, Cisco AnyConnect/AMP, VMWare, Microsoft SQL Developer, iOS/Android, Banking applications, IE/Firefox/Chrome.Onsite/In-Person technical support when needed.Training incoming colleagues to… Show more Provides exceptional support for internal colleagues in fast-paced call center environment.Support multiple types of operating systems, hardware, VDI, mobile devices.Experience with Active Directory, Microsoft SCCM.Support the following software applications:Microsoft Office Suite, Cisco AnyConnect/AMP, VMWare, Microsoft SQL Developer, iOS/Android, Banking applications, IE/Firefox/Chrome.Onsite/In-Person technical support when needed.Training incoming colleagues to Huntington Standards, Creating knowledge base articles to assist Level 1 colleagues with support questions.On-call support. Show less

Flint, Michigan

Provides exceptional support for internal colleagues in fast-paced call center environment.Support multiple types of operating systems, hardware, VDI, mobile devices.Support the following software applications:Microsoft Office Suite, Cisco AnyConnect/AMP, VMWare, Microsoft SQL Developer, iOS/Android, Banking applications, IE/Firefox/Chrome.Onsite/In-Person technical support when needed.Training incoming colleagues to Huntington Standards, Creating knowledge base articles… Show more Provides exceptional support for internal colleagues in fast-paced call center environment.Support multiple types of operating systems, hardware, VDI, mobile devices.Support the following software applications:Microsoft Office Suite, Cisco AnyConnect/AMP, VMWare, Microsoft SQL Developer, iOS/Android, Banking applications, IE/Firefox/Chrome.Onsite/In-Person technical support when needed.Training incoming colleagues to Huntington Standards, Creating knowledge base articles to assist Level 1 colleagues with support questions.On-call support. Show less

Saginaw, Michigan

•Provide On-Site and Remote Support for internal employees and external clients. •Analyze and troubleshoot hardware and software related issues.•Install, configure, update, and maintain multiple operating systems and software applications.•Configure, maintain and troubleshoot hardware including computers, monitors, printers, scanners and related hardware.•Create and Administer user accounts using Active Directory and Microsoft Exchange.•Manage workflow using ticketing system… Show more •Provide On-Site and Remote Support for internal employees and external clients. •Analyze and troubleshoot hardware and software related issues.•Install, configure, update, and maintain multiple operating systems and software applications.•Configure, maintain and troubleshoot hardware including computers, monitors, printers, scanners and related hardware.•Create and Administer user accounts using Active Directory and Microsoft Exchange.•Manage workflow using ticketing system and always treat clients with the highest level of customer service. Show less

Sterling Heights, Mi

•Desktop and Remote Support for end users in Manufacturing and Office environments.•Install/Configure all hardware on site including desktops, laptops, printers and mobile phones.•Deploy and troubleshoot software including Microsoft Office, CAD NX Software, Dassault Software Products, Adobe Software, Cloud Storage Services.•Manage Microsoft Software licensing on all company PCs to ensure compliance.•Monitor/Manage backup solution critical PCs. •Monitor/Administer anti-virus… Show more •Desktop and Remote Support for end users in Manufacturing and Office environments.•Install/Configure all hardware on site including desktops, laptops, printers and mobile phones.•Deploy and troubleshoot software including Microsoft Office, CAD NX Software, Dassault Software Products, Adobe Software, Cloud Storage Services.•Manage Microsoft Software licensing on all company PCs to ensure compliance.•Monitor/Manage backup solution critical PCs. •Monitor/Administer anti-virus solution on end user PCs using Windows Server. •Manage all incoming help desk tickets, emails and calls from end users.•Technical Documentation experience. Show less

Ann Arbor, Michigan

•Technical Support Representative in high volume call center.•Provided telephone support and remote support for clients.•Experience using Salesforce CRM software for ticketing system.•Experience troubleshooting web filter products.

Pontiac, Mi

•Responsible for producing high-quality paint products in production environment. •Follow OSHA guidelines and company rules for safety.•General computer use, RF Gun, operation of heavy machinery.•SAP knowledge and Continuous Improvement experience.•Promoted from Material Handler to Batch Operator after 8 months.•Volunteer member of the World Class Manufacturing Initiative Team.

Brighton, Mi

•Material Handler in warehouse environment.•Duties included accurately filling customer orders according to shipping manifest with no errors.•Equipment used included RF Gun, hi-lo and other heavy machinery, computer use.•Experience with inventory control and continuous improvement.•Voted People's Choice Award (MVP) by peers in 2005.

Associate In Applied Science (A.S.), Computer Network Engineering, 3.1 Gpa. Dean'S List.

Activities and Societies: Mott Tech Club member (Technology Club) Graduated June 2015 with Honors.

Associate'S Degree, General Studies, 3.1 Gpa. Dean'S List.

Activities and Societies: Mott Tech Club member (Technology Club) Graduated May 2015 with Honors.

Associate In Applied Science (A.S.), Computer Occupations Technology, 3.1 Gpa. Dean'S List. Honors

Graduated December 2014 with Honors.