Robert Bull Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Oakville

Toronto, Ontario

As the Manager of the Life Insurance Sales Centre, I lead a group Team Managers and LLQP Licensed Sales Agents. The teams are responsible for selling TD's Term Life and A&S products in a contact centre environment (inbound and some outbound)-Work closely with various internal partners to drive change management activities and process improvement-Develop and communicate individual objectives to align with departmental goals-Lead/Implement various internal business controls… Show more As the Manager of the Life Insurance Sales Centre, I lead a group Team Managers and LLQP Licensed Sales Agents. The teams are responsible for selling TD's Term Life and A&S products in a contact centre environment (inbound and some outbound)-Work closely with various internal partners to drive change management activities and process improvement-Develop and communicate individual objectives to align with departmental goals-Lead/Implement various internal business controls, compliance monitoring programs, and performance management reporting-Develop a customer-centric culture through focused reward and recognition efforts, communications, and skill development-Through coaching, ensure that team members have clear objectives, regular feedback, and clear personal development plans Show less

Toronto, Ontario

As Group Manager, I lead a team of 5-7 Team Managers and 80–100 Licensed Insurance Agents (RIBO) in an inbound contact centre environment serving the Affinity and Professional group cientele. The department's responsibility includes sales of various personal lines insurance products, providing customer-focused advice, servicing existing customers, handling complaints, and front-line underwriting of new and existing risks.-Develop and deliver ongoing initiatives and change to ensure… Show more As Group Manager, I lead a team of 5-7 Team Managers and 80–100 Licensed Insurance Agents (RIBO) in an inbound contact centre environment serving the Affinity and Professional group cientele. The department's responsibility includes sales of various personal lines insurance products, providing customer-focused advice, servicing existing customers, handling complaints, and front-line underwriting of new and existing risks.-Develop and deliver ongoing initiatives and change to ensure overall business plan objectives are met-Maintain employee experience and satisfaction by promoting an engaging working environment and utilizing various Reward and recognition programs/activities-Drive customer experience activities and initiatives -Develop meeting content and lead Monthly meetings with a variety of audiences-Monitor performance of individual Agents and ensure improvement plans are in place and on track-Coach and develop Team Managers to ensure business results are met while maintaining an engaging working environment and culture-Acted as business lead for annual recruitment of new Insurance Agents. Organize recruitment and on-boarding of over 100 agents annually-Manage second-level customer escalations and occasional high-profile situations or concerns-Lead an Insurance-wide pilot to explore the impact/opportunity of hiring part-time Insurance Agents-Acted as business lead for Internal Audit preparation and contact during engagement. Participated in the development and improvement of various internal controls and oversight-Acted as business lead for Business continuity planning and emergency preparedness Show less

Etobicoke, Ontario

As a Risk and Control Consultant, worked on a team that was created to identify and align regional processes across nine TDI Contact Centres throughout Canada while developing best practices related to risk awareness and audit readiness-Working closely with Contact Centre and back-office Management teams across TDI, mapped existing processes to develop a national solution and consistency among all centres-Aid local Management teams in driving a risk-focused approach within… Show more As a Risk and Control Consultant, worked on a team that was created to identify and align regional processes across nine TDI Contact Centres throughout Canada while developing best practices related to risk awareness and audit readiness-Working closely with Contact Centre and back-office Management teams across TDI, mapped existing processes to develop a national solution and consistency among all centres-Aid local Management teams in driving a risk-focused approach within day-to-day operational activities-Develop various Management oversight activities to ensure business practices are being executed appropriately and to maintain integrity of front-line, customer impacting activities-Support local Management teams before, during, and after Audit engagements-Draft responses to audit findings and oversee all commitments through to the closure of all findings-Monitor and manage efforts related to the protection of customers' information and privacy-Manage remediation efforts following privacy breaches (potential/actual)-Liaise and assist Media Relations and TDI's Ombudsman to resolve high-level complaints/incidents Show less

Etobicoke, Ontario

As a Team Manager, responsible for the inspiration, performance, coaching, and development of a team of 12-15 Licensed Insurance Agents (OTL) working in an inbound contact centre environment.2009 Winner of TD Bank's most prestigious award "Vision in Action" (1 award per 1,000 employees organization wide)-Achieve departmental goals including sales, compliance, customer satisfaction, and efficiency metrics.-Handle authority-related insurance referrals and provide Underwriting… Show more As a Team Manager, responsible for the inspiration, performance, coaching, and development of a team of 12-15 Licensed Insurance Agents (OTL) working in an inbound contact centre environment.2009 Winner of TD Bank's most prestigious award "Vision in Action" (1 award per 1,000 employees organization wide)-Achieve departmental goals including sales, compliance, customer satisfaction, and efficiency metrics.-Handle authority-related insurance referrals and provide Underwriting guidance/decisions to Agents-Consult Underwriting teams to create solutions to address unique customer needs and/or risks. -Resolve customer escalations and maintain customer experience/good faith-Perform formal compliance call monitoring and score as per documented procedures-Coach and develop Insurance agents towards performance improvement/personal development-Roll-out and monitor various procedural/directional/strategic changes to staff-Create formal personal improvement plans when necessary and take appropriate action following continuous under-performance-On-board and develop newly licensed agents Show less

Mississauga,Ontario

As Team Leader, Sales and Service, responsible for the leadership of a team of 10-15 Licensed Insurance Agents (OTL) in an Inbound Contact Centre environment. Serving the Group and Employer clientele of "The Personal Insurance company"

Mississauga, Ontario

OTL Licensed Insurance agent responsible for sales of new insurance policies and servicing existing customers belonging to the group Insurer "The Personal Insurance Company".