Director Of Service Operations
Current
Mar 2021 - Present
AeroLeads people directory · profile
Robert Bures Email & Phone Number
Director Of Service Operations
at
Electronic Environments New York
1 work email found
@eeny.net
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Of Service Operations
Location
Shrub Oak, New York, United States
Who is Robert Bures? Overview
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Quick answer
Robert Bures is listed as Director Of Service Operations at Electronic Environments New York, based in Shrub Oak, New York, United States. AeroLeads shows a work email signal at eeny.net and a matched LinkedIn profile for Robert Bures.
Robert Bures previously worked as Lab and Customer Service Manager at Hoffman Engineering, Llc. and Director Of Customer Service at Urc. Robert Bures holds Motorsports Management, Project Management & Marketing from Western Carolina University.
Company email context
Email format at Electronic Environments New York
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{first}.{last}@eeny.net
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Profile bio
About Robert Bures
Accomplished resourceful Customer Service Manager with a strong business intuition. Strong work ethic accompanied by the will to find a solution to a presented issue or goal.A season Manager who leads by example and puts a high value on education of his team. Responsible for a Customer Support/Technical Support Team who’s direct focus is supplying a high quality of service, with a single call solution platform. A Manger who mitigates Abandoned Call rate of a call center who receives an average of 4000 calls a month; from an historic Monthly Average of 400 abandoned calls to a new standard of less than 74 Abandoned Calls a Month by ensuring all Customer Service Representatives are on task with proper tools and properly educated.Influential Manager who’s proven himself with the ability of fostering a positive team environment that all team members feel valued and work towards a collective goal. A Manger who reinforces the importance of the employee voice and encourages employees to bring their ideas to the Management Staff. Believes in a one call solution standards and providing a high caliber of customer service when corresponding to the customer. I have learned a lot through my career and with those skills I am looking to take the next step in advancing myself to that next level.
Listed skills include Customer Satisfaction, Leadership, Retail, Team Leadership, and 21 others.
Current workplace
Robert Bures's current company
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5 roles · 19 years
Robert Bures work experience
A career timeline built from the work history available for this profile.
Lab And Customer Service Manager
Aug 2020 - Mar 2021
Director Of Customer Service
- Oversee a Technical Support Team of 20 Technicians and Three Assistant MangersCreate, Organize, Assign and Evaluate Department goals for Management Staff and TechniciansSpecific Department Matrices overseen included:
- Managing Abandoned Call Rate
- Administering all required disciplinary documentations
- Ensure all Technicians are update to date on working knowledge
- Monitoring all Engineer Escalations
- Recruiting, Performing Interviews and Training New Technicians
2013 - Aug 2020
General Manager
- Overseeing daily operations of 3 Million Dollar store front location
- Merchandising and set up of New Store locations
- Responsible for staffing and training of all Assistant Managers and New Employees
- Managing store’s P&L
- Ensuring all paper work (including New Hire paper work) is completed to all set guidelines
- Forecasting of Sales Budgets vs. Labor allocation
2012 - 2013
~1 yr
Customer Service Manager
- Overseeing daily operations of a 50 Million Dollar a year store location
- Developing a store leadership staff on ways that specifically focus on encouraging positive growth in employees while striving for set business goals
- Manage Monthly/Quarterly and Yearly P&L statements to formulate strategic plans for store improvement
- Running weekly in-store leadership meetings
- Leading key areas of weekly district meetings via webexs
- Responsible for Opening and Closing of storefront
2007 - 2012
~5 yrs
1 education record
Robert Bures education
-
Western Carolina University
FAQ
Frequently asked questions about Robert Bures
Quick answers generated from the profile data available on this page.
What company does Robert Bures work for?
Robert Bures works for Electronic Environments New York.
What is Robert Bures's role at Electronic Environments New York?
Robert Bures is listed as Director Of Service Operations at Electronic Environments New York.
What is Robert Bures's email address?
AeroLeads has found 1 work email signal at @eeny.net for Robert Bures at Electronic Environments New York.
Where is Robert Bures based?
Robert Bures is based in Shrub Oak, New York, United States while working with Electronic Environments New York.
What companies has Robert Bures worked for?
Robert Bures has worked for Electronic Environments New York, Hoffman Engineering, Llc., Urc, Five Below, and Best Buy.
How can I contact Robert Bures?
You can use AeroLeads to view verified contact signals for Robert Bures at Electronic Environments New York, including work email, phone, and LinkedIn data when available.
What schools did Robert Bures attend?
Robert Bures holds Motorsports Management, Project Management & Marketing from Western Carolina University.
What skills is Robert Bures known for?
Robert Bures is listed with skills including Customer Satisfaction, Leadership, Retail, Team Leadership, Inventory Management, P&L Management, Merchandising, and Performance Management.
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