Robert Burnham Email & Phone Number

Madison, Wisconsin, US

• Monitor server backups, test backup restores, update backup settings and troubleshoot issues with backups.
• Help troubleshoot and resolve issues on employee computers and servers.
• Added legitimate emails to white list on spam filters and checked for and released legitimate emails from spam filter quarantine.
• Create, update and disable or remove Active Directory accounts and groups.
• Create, update and disable or remove Exchange email accounts and distribution groups.
• Setup, update and disable or remove phones for employees in a Mitel & Avaya phone systems.

Remote, US

• Provided technical support for several applications on multiple operating systems (Microsoft Windows and Apple Macintosh) to test administrators, technical staff at testing centers, individual users and internal staff.
• Adapted to changing expectations, working different shifts and extra hours when needed.
• Logged and followed up on calls from clients, ensuring that the issues that they called about were satisfactorily resolved.
• Documented and shared steps taken to troubleshoot and resolve problems.
• Remoted to servers and test administrator workstations at ACT testing centers to troubleshoot and resolve issues occurring on them.
• Monitored the system and checked the status of backups, database connections and database exports. Contacted the appropriate people when errors were occurring.

• Installed upgrades, performed system modifications and ran scripts to collect logs from production servers.
• Worked with multiple operating systems (Microsoft Windows and Red Hat Linux).
• Managed interns that monitored the system and supported client calls during off hours.
• Monitored services, data feeds, applications and system performance.
• Took action to troubleshoot, prevent and/or correct potential errors before they interrupted client services and, when necessary, contacted people responsible for processes where errors were occurring.
• Adapted to changing expectations, working different shifts and extra hours when needed.

Bachelor Of Arts, Political Science

Diploma, Computer Operations

Certificate, Microsoft Network Engineering