Robert Burns Email & Phone Number

London, Ontario, Canada

London, Ontario

Sold complex investment and real estate products, including mutual funds and mortgages Exceeded sales accountabilities and objectivesBuilt client relationships, managed pipeline planning, took part in community networking Frontline Customer Service Representative coaching

London, Ontairo

Member of EasyLine leadership group, managing and coaching contact center team of over twenty employees to consistently deliver on customer service, productivity and advice metricsLeague of Excellence Annual Winner 2015Developed "Digital Advisor" vision while inspiring the will to win, encouraging self-discovery and building future leadersSucceeded in building “Personal Development Plans” and moving advisors into new rolesEmployee Experience and Compliance Committee lead

London, Ontario

Dialled Outbound Campaigns for Real Estate Secured Lending; acquisition and retention of complex credit products Impacted and influenced tenured teams as customer experience leadLeague of Excellence Annual Winner 2014Transitional Team Manager for new hire group (three-month short-term contract)Attended Emotional Intelligence and The Art of Effective Communication workshop training

London, Ontario

Sold “Balance Protection Insurance” product, consistently exceeding objectives

Small Business Sales Division for American Express campaign.

Account Manager at Tangible Benefit - an IT solutions provider and systems integrator, based in Islington, London.

American Literature With Creative Writing, Ba

Degree Level First Class

Ba

Activities and Societies: Intramural Soccer Championship 2008 runner-up with Internazionale Exchange United. Exchange Year

Education record