Robert Burns Email & Phone Number

Adelaide, Australia

Adelaide, Australia

Part of a Digital Business Transformation team

Adelaide, Australia

Analysis of contact center and user interfaces from clients to the NDIA.

Adelaide, Australia

Technical Business Analyst:-GAP AnalysisThe iconic tourist sites and the gaps in Digital technologiesThe production of a baseline in current state workingThe development of key limitations on capabilities per site situations and projectionsThe drivers in the feasibility of providing expanded servicesThe determination of indicative estimated budgetary.

Sydney, Australia

Program and project consulting services for the ICT IndustryStrategic planning and tactical deliveryCost and services managementDesign and business plan development and validationImplementation and service transitionOutsourcing and vendor managementCloud services implementation and validation from IaaS, SaaS and PaaS.Auditing services for AS27001, ISO9000.

Sydney, Australia

Responsible for the implementation of the Contact Center and BCP for the DIBP contract.Bupa had a contract to supply medical assessment services to clients who wish to have a Visa to remain in Australia. The contract required the implementation of two call centers configured as one virtual center with a closed user group. One part is the call center in.

Sydney, Australia

Development of import company for 'people carrier' electric scooters. Verification and licensing requirements for Australian Customs and import validation.

Liverpool Sydney

The implementation of the Independent Consolidation Program for the NSW State Government with the primary responsibility for the WAN Optimization project.High level reviews by Boston Consulting identified potential savings of $9 million over 5 years with a budget responsibility of $7.1 million.This project entailed the review of network elements and sites.

Sydney, Australia

Robert was engaged to deliver several projects under three separate programs including the offshore provisioning of network services to India and Manila, call recording for Contact centres across Australia and both India and the Philippines, creation of a password self-service for the corporate domain and the production of an RFP for ‘Mainframe Services’.

Sydney, Australia

I was engaged to manage the implementation of CCSE Network Engineering projects primarily in the mobile network areas. I was responsible for the Implementation of Configuration OTAP mobile platform known as OTAP messaging or Device Management Platform. I also applied my extensive experience in Tunnelled backup wireless connection L2TP for failover from.

Sydney, Australia

Provided the project management of infrastructure hosting services for major corporate and business clients. Worked on the Implementation of a High Availability, load balanced VMware ESX virtual server farm for global e-Learning company for major corporate customers access. Implemented an Internet portal for major Australian Bank, national hosted services.

Sydney, Australia

Robert was responsible for the overall project management of the implementation of IT projects, for NSW Businesslink and its client agencies including risk and change management. He worked on Unix platform migration from Dynix NUMA-Q platform to IBM AIX for $28 Billion of assets under management and Hitachi Tagma SAN configuration for IHS platform with.

Sydney, Australia

Main responsibilities were to ensure the retail software banking solution met the needs of the customers (major international banks), to restructure and manage the Project Management Office (PMO) and to chair the Project Review Council. Co-ordinated and directed Project Directors and Project Managers in a number of implementations simultaneously across.

Sydney, Australia

Gateway Computers transitioned all staff to Lockheed Martin under an outsourcing agreement and my role combined the duties of Infrastructure Manager with the Service Delivery aspects of the contract including KPI, Baseline Sets, and Quality Assurance and business improvements. Additional duties were as a Business development Manager and responsible for.

Sydney, Australia

I managed the program and project operations of Asia Pacific. I established the Asia Pacific PMO as the central clearing body of all projects and programs. My’ responsibilities were to research, evaluate, plan and implement new technologies for the enterprise wide Call centers and Web sites with further development of infrastructure in the Asia Pacific.

Kogarah, Sydney

o Implement processes and procedures to support operations for Network Services Groupo Manage consultancy services to internal groups within the companyo The integration of diverse platforms from St George Building Society and Barclay’s Bank commercial arm to create St George Bank Major Achievementso Designed major infrastructure enhancements for the.

Telecommunications, Electrical Engineering, External Modules To C&G Pre-Qualifiers

Activities and Societies: University Debating Society International Politics Society

Associate'S Degree, Electrical And Electronics Engineering

City & Guilds Telecommunications, Telecommunications Engineering, Distinction

As a cadet engineer the formal studies were undertaken at Langside College of Advanced Education and Anniesland College of Advanced.