Robert Buyl Email & Phone Number

Middletown, Ny, Us

Provide cross campus technical support to 10,000+ School of Medicine and Medical Center personnel.• Designed standards and guidelines allowing projects to remain on strict timelines. • Designed OU and policies to implement and maintain applications.• Designed and managed remote downtime procedures for EPIC.• Created naming template and structure for all on-site and off-site downtime devices.• Created automated report retrieval for company owned devices at remote sites connecting through VPN.

Provided support for all critical departments throughout the hospital. Areas include operating rooms, surgery, nursing, critical and intensive care.• Increased technician effectiveness by writing and maintaining high levels documentation.• Increased technician knowledge and coverage areas by cross training on different applications.• Lowered expenses by implementing a service level contract for all printer maintenance throughout the organization.

Serviced and maintained new and used cars throughout tri-state area. Specialized in electrical systems and chip replacement.• Lowered operational costs by attending specialty training, which enabled company to reduce the amount of work being outsourced.• Spearheaded project to identify common and reoccurring problems, which enabled the company to stockpile frequently requested inventory, ensuring no work was turned away due to back orders.

Managed all aspects of the budget, scheduling, plano grams, shipping and receiving.• Instituted career planning, by establishing and documenting procedures for employee coaching, cross training and milestone assessment. • Devised script for matching/pairing the identification of customer needs with recommended solutions, which enhanced customer knowledge and heightened customer experience.• Recognized as Top Salesperson for three consecutive quarters.

Established first on/off site technical services team in retail. Managed house calls while maintaining 100% in-store customer’s satisfaction reviews.• Received Recognition as 2005 Store MVP• Increase sales revenue, achieving record for highest quarterly sales in district.• Introduced techniques to capitalize on service calls by steering customers into stores, by promoting sales and special offerings.

Managed all aspects budgeting, scheduling, shipping/receiving, and plano grams set-ups, in district’s highest volume and most trafficked store.• Trained new sale staff.• Developed handoff process from sales to service desk, to allow opportunities to garner additional sales.• Won district award for highest “back to school” sales.

Part Time Sales Manager with Key Holder PrivilegesManaged store opening/closing, reconciled nightly balance, maintained inventory levels, and ensured proper Plano Grams set-up

Education record

Obtained recognition for multiple developmental courses completed including but not limited to customer service, management skills.

A.S. Degree, Computer Science

Regents Diploma With Focus, Computer Science