Robert C. Email & Phone Number

New York, Ny

Established Product Management Department with responsibility for a large portfolio of enterprise applications for specific departments including: Finance (ERP), HR (HCM), Legal (Contract Management & Case Management), Marketing (CRM, Campaign Management), Events (Registration, Credentialling, Virtual Events, Electronic Ticketing), Consumer Products (Rights & Royalty Management), Creative, Facilities etc.Developed and implemented Product Management Standard Operating Procedures for Product Strategy and Roadmap, Support Model, Change Management (Communication, Sponsorship and Training), Product Lifecycle Management (Release Planning and Backlog Management) and Vendor Management.Managed Product Management team – hiring, reviews, development goals, budget.Responsible for 2nd Level Application Support which required developing collaborative relationships with various IT Infrastructure teams to support applications within the portfolio including training 1st Level support.Responsible for researching solutions, determine build, buy or partner strategy, vetting possible vendors and driving the vendor selection process.

New York, Ny

Responsibility for multiple Finance, HR & Payroll ERP solutions developed for the Higher Education market.Build consensus with Executive Team on products position within the product portfolio and obtain funding for future development.Create Product Roadmap and Market Requirement Documents for current and future product. Partner with Microsoft in their Strategic ISV program to bring the next generation Finance, HR & Payroll ERP solution for Higher Education to market using the Microsoft Dynamics AX platform.Lead development of Higher Education specific functionality and integration with other products in the product portfolio.Manage globally distributed development team across multiple time zones.Build relationships with customers and create an open dialogue to identify product gaps and translate needs to requirements.Create project plan and work closely with development to test and deliver enhancements. Identify target market, develop messaging, sales strategy and product offering.Increase awareness of product functionality via webcasts and user conferences.Configure application at client site with Professional Services team.

New York, Ny

Established operational reporting guidelines to monitor various aspects (project budget, billable hours, invoicing, velocity, burn rate) of engagement contracts across the organization - increasing project profitability by providing data for corrective actions (i.e. - accounting for all expenses and billable hours) and improving cash flow by addressing invoice data quality and implementing routine billing cycles thereby lowering AR days outstanding.ScrumMaster, using Agile Methodology (XP and Scrum) for Java based Asset Management application.Worked with prospective clients to capture requirements, estimate work, write proposals and create SOW’s.

New York, Ny

Direct responsibility for team of 10 consisting of Product Managers and Application Support Analysts within the financial services industry with product management and 2nd level user support responsibility for a portfolio of global enterprise applications with multiple global roll-outs per year distributed between seven development teams in New York, New Jersey and Mumbai.Application Portfolio:Proprietary Analyst Rating Tools – used globally by all Moody’s Credit Analysts to enter required fixed income data to disseminate credit related research, ratings and press releases for core business lines - Corporate Finance, Structured Finance & Public Finance.PeopleSoft Financials - GL/AP/AM/BI/AR modulesPeopleSoft HRMS.Proprietary Billing SystemEDMS - document management system.Proprietary Rating Date Entry System – data entry point for initial ratings data.Original team consisted of 2 Product Managers and 1 Application Support Analyst. Hired 7 additional members as new applications were added to the portfolio..Standardized change management process between product management, development and infrastructure teams.Created application support processes to provide 24/7 application support for 3000+ global users. Coordinated both scheduled and emergency releases, ensuring that change control procedures were followed and processes adhered to Sarbanes-Oxley compliance, SDLC process and change management policy.Coordinated Sarbanes-Oxley documentation and evaluation of key business processes with internal and external auditors. Responsible for maintaining IT General Controls including implementing remediation activities.

New York, Ny

Technology Purchasing & Desktop Support (Consultant)Supervised technology purchases to streamline procedures and leases.Troubleshoot and resolve software and hardware issues in a Win/Mac publishing environment.