Robert C Email & Phone Number

Savannah, Georgia, United States

I provide comprehensive support for a range of hardware, software, and networking issues, including troubleshooting printers, phone systems, file servers, and setting up POS systems. I also lead projects like installing door badge security systems. My role involves closely collaborating with the CEO, doctors, and department managers to manage user access, including creating and terminating accounts.I remotely assist both on-site and remote users, utilizing tools like Terminals, RDP, and Exchange Admin Center to resolve issues efficiently. My experience spans across various software platforms, including Office 365, Paragon, OneContent, Athena, Azalea, Barracuda Networks, Ingenico 3000, and Business Connect. Additionally, I train new employees, participate in on-call rotations, perform hardware upgrades, and manage network services such as DNS, DHCP, and TrueNAS. My role also involves working with security tools like CyberArk to ensure the integrity and security of our systems.

United States

Job duties included but not limited to: Helped resolve problems pertaining to network and hardware by carefully collecting information and developing knowledgeable solutions.Consulted with customers to understand desires and suggest best products to meet needs.Taught junior employees how to perform task not limited to machine assembly, software setup, and essential troubleshooting of equipment.