Robert C. Email & Phone Number

Holt, Fl, Us

Pensacola, Florida, United States

Pensacola, Florida

• Company ISSO team lead for GBSI's Corry Station employees • Implements Risk Management Framework, including Assessment and Accreditation (A&A);• Provides STIG and IAVM Support;• Maintains baseline systems in accordance with DoD Certification and Accreditation (C&A) requirements;• Reviews ACAS and SCAP scans for compliance;• Develops IA compliance reports;• Utilizes EMASS for documentation management;• Utilizes Remedy (ITSM) ticketing system for trouble management… Show more • Company ISSO team lead for GBSI's Corry Station employees • Implements Risk Management Framework, including Assessment and Accreditation (A&A);• Provides STIG and IAVM Support;• Maintains baseline systems in accordance with DoD Certification and Accreditation (C&A) requirements;• Reviews ACAS and SCAP scans for compliance;• Develops IA compliance reports;• Utilizes EMASS for documentation management;• Utilizes Remedy (ITSM) ticketing system for trouble management documentation;• Provides support for the escalation and communication of status to DoD agencies and internal customers;• Conducts risk assessments on systems, networks, cybersecurity processes, and operations;• Ensures information is protected against unauthorized access, disclosure, misuse, disruption or modification by ensuring necessary required DoD policies and proceedures are followed at the IA level; Show less

Pensacola, Florida

Computer Systems Analyst II – Apr 2019-Dec 2019• Coordinates and assists with Windows 10 computer upgrade projects for classrooms and offices.• Configures, maintains and manages Brocade Foundary switches (ICX 6610, ICX 7700, ICX 7750) with PUTTY software to assist other IT support personnel with Remedy tickets or projects.• Uses Powershell, Remote Desktop and SCCM to remotely administer computers and servers.• Creates some Powershell scripts to perform certain functions for VPSI… Show more Computer Systems Analyst II – Apr 2019-Dec 2019• Coordinates and assists with Windows 10 computer upgrade projects for classrooms and offices.• Configures, maintains and manages Brocade Foundary switches (ICX 6610, ICX 7700, ICX 7750) with PUTTY software to assist other IT support personnel with Remedy tickets or projects.• Uses Powershell, Remote Desktop and SCCM to remotely administer computers and servers.• Creates some Powershell scripts to perform certain functions for VPSI computers (i.e. set network adapter configs for computers).• Manages DNS and DHCP information.• Coordinates with supply personnel to properly sanitize and remove old equipment (i.e. Computers, Servers, Switches, Montiors, Projectors, etc) from various buildings when equipment is upgraded to newer items or when equipment is unfixable. Computer Systems Analyst I – Mar 2018-Apr 2019• Monitors Remedy ticket tracking system for customer issues and handles tickets based off priority and time of arrival. • Repairs overhead projectors (various makes and models). Bulb replacements, settings adjustments, configurations and installation tasks.• Windows 7 and 10 systems administration for customers. • Active Directory administration - creates, deletes and modifies users, computers and groups. • Performs software installations and hardware maintenance when necessary. Places orders from supply when needed.• Re-images multiple laptops with Linux OS image weekly; approximately 60-100 per week.• Assists team with computer equipment upgrade team. Upgrading computers from Windows 7 to Windows 10.• Maintains HP and Lexmark printers when needed. Show less

Pensacola, Florida

• Supervises the operations of the 24/7 Military Sealift Command (MSC) with the help of the BNOC Watch Operators.• Monitors the “MSC Afloat” network for any problems with the ships around the world.• Utilizes the Windows 10 operating system to perform duties.• Process work orders and trouble calls via Remedy.• Maintains and monitors over 16 SIPRNET (Classified) and NIPRNET (Unclassified) Exchange BridgeHead Servers and accounts supporting over 3,000 Afloat End… Show more • Supervises the operations of the 24/7 Military Sealift Command (MSC) with the help of the BNOC Watch Operators.• Monitors the “MSC Afloat” network for any problems with the ships around the world.• Utilizes the Windows 10 operating system to perform duties.• Process work orders and trouble calls via Remedy.• Maintains and monitors over 16 SIPRNET (Classified) and NIPRNET (Unclassified) Exchange BridgeHead Servers and accounts supporting over 3,000 Afloat End Users.• Provides Tier 2 Technical Support to Afloat Users.• Assists clients via phone, email and remote administration in resolving web browsing and email problems, clear printer queues, POP-3 configurations, LDAP, and various C-LAN (Classified LAN), password lockouts and resets.• Monitors and manage the Next Generation Wideband (NGW) system providing Classified/Unclassified Internet web browsing, email and phone services to over 70 ships and mobile units globally.• Performs scheduled and unscheduled ocean region shifts, create and implement transmission plans, diagnose and resolve system faults, malfunctions, outages and technical support via phone, email and remote administration. Show less

Chief Digital Officer

Annapolis Junction, Maryland

• Led a crew of 5-11 telephony technicians in installing and troubleshooting new secure and non-secure Voice Over IP (VOIP) phones.• Maintained paperwork to track progress on work orders.• Patched fiber cables on patch panels over to switches to ensure connectivity on office floors.• Used administrator privileges on Windows 7 computers to release/renew IP addresses for new phones and to access ports on switches to be configured for proper VOIP setup or to troubleshoot… Show more • Led a crew of 5-11 telephony technicians in installing and troubleshooting new secure and non-secure Voice Over IP (VOIP) phones.• Maintained paperwork to track progress on work orders.• Patched fiber cables on patch panels over to switches to ensure connectivity on office floors.• Used administrator privileges on Windows 7 computers to release/renew IP addresses for new phones and to access ports on switches to be configured for proper VOIP setup or to troubleshoot issues.• Assisted customers with various issues that may have arisen after installation and the cutover process.• Created a VOIP Modernization Troubleshooting Guide & SOP. Show less

Aberdeen, Nc

Receive, stock and replenish items on merchandise floor. Assist customers with finding what they need either in store, in other Bed Bath & Beyond stores or order that item for them. Receive merchandise shipments, perform back stock and replenish merchandise on sales floor.

Fort Stewart, Ga

Installs CAT 6 for Fort Stewart WINN Hospital, replacing the existing CAT 5 cable. Is responsible for Patch Panel work in communications rooms. Organizes cables by room number in patch panel. Uses punch-down tool and crimpers to install cables to their designated ports on back of patch panel.Assists other technicians in running cable along ceiling and into designated rooms.

Provided CAT 5e and LC Fiber cabling and termination as well as antenna installation for a contract with Volt Telecommunications to provide new WiFi service on Fort Stewart.Assisted in installing CAT 5e and Fiber cable for 68 U.S. Army barracks buildings. Equipment used: Cordless drill, crimpers, wire strippers, misc. hand tools, Fluke network troubleshooting tools (OmniScanner), LC fiber splicing kit.Certification obtained for operating scissor lifts and bucket lifts in order to… Show more Provided CAT 5e and LC Fiber cabling and termination as well as antenna installation for a contract with Volt Telecommunications to provide new WiFi service on Fort Stewart.Assisted in installing CAT 5e and Fiber cable for 68 U.S. Army barracks buildings. Equipment used: Cordless drill, crimpers, wire strippers, misc. hand tools, Fluke network troubleshooting tools (OmniScanner), LC fiber splicing kit.Certification obtained for operating scissor lifts and bucket lifts in order to install antennas to exterior of buildings. Show less

Kandahar Af, Afghanistan

• Provided specialized technical support within Sensitive Compartmented Information Facility (SCIF) to accommodate fielding of Intelligence Electronic Warfare (IEW) systems, satellite communications (SATCOM) equipment, and human intelligence collection support equipment. • Repaired and troubleshot Digital Receiver Technology, Harris, KlasPioneer, and various other collection equipment. • Applied advanced technical knowledge, along with military technical electronics knowledge to fault… Show more • Provided specialized technical support within Sensitive Compartmented Information Facility (SCIF) to accommodate fielding of Intelligence Electronic Warfare (IEW) systems, satellite communications (SATCOM) equipment, and human intelligence collection support equipment. • Repaired and troubleshot Digital Receiver Technology, Harris, KlasPioneer, and various other collection equipment. • Applied advanced technical knowledge, along with military technical electronics knowledge to fault isolation, scheduling, and maintaining complex communications and electronics systems in accordance with Army and Department of Defense standards. • Trained military personnel at the installation site in proper use of highly specialized electronic equipment. • Prepared and maintained equipment and configuration documentation, and performs physical configuration audits. • Information Management Officer (IMO) – Maintained Organizational Unit consisting of 54 computers. • Worked with Active Directory to ensure user accounts were correctly established, passwords were set with the correct settings, and permissions are granted to the correct individuals. • Maintained 9 servers and switches for user data and every day usage. • Troubleshot user concerns on networks or internal computer problems, typically Microsoft software issues (i.e. Microsoft Office, Word, Excel or Power-point).• Submitted trouble tickets through Remedy for users with advanced problems above the level of an IMO. Maintained workstations, laptops, Cisco switches, Cisco routers, Fluke networking devices, uninterruptible power supplies, media convertors, fiber optic cables, twisted-pair cables. Show less

• Worked with civilians and Government contractors as well as other military branchesto get thousands of dollars worth of equipment repaired and sent out to the customerin a timely manner to keep their mission operating. • Experience with PIDS (maintenance tracking system)• Experience repairing numerous deficiencies in servers, computers, routers, and switches (software and hardware). • Was unit's NCOIC (Non-Commissioned Officer In Charge) of the electronics maintenance… Show more • Worked with civilians and Government contractors as well as other military branchesto get thousands of dollars worth of equipment repaired and sent out to the customerin a timely manner to keep their mission operating. • Experience with PIDS (maintenance tracking system)• Experience repairing numerous deficiencies in servers, computers, routers, and switches (software and hardware). • Was unit's NCOIC (Non-Commissioned Officer In Charge) of the electronics maintenance shop's six Army personnel. Show less

Worked on Computers and Military Intelligence Systems; hardware & software repair. MOS: 33W/35T

• Worked alongside Tobyhanna and General Dynamics contractors to maintain the reliability and serviceability of CGS hardware and software. • Performed troubleshooting techniques then repaired any and all equipment related to the CGS to include computers (software and hardware), antennas, Taclanes (encryption devices), and printers. • Maintained millions of dollars of Military Intelligence systems and equipment.

• Provided timely and reliable 24/7 repair and support of intelligence and electronicwarfare systems for over 160 analysts assigned to the U.S. Army’s MNC-I C2 CACE and MNC-I C2 CISE during Operation Iraqi Freedom. • Applied "Remedy” help desk ticketing system to track issues from users. • Performed installation, diagnosis, repair, maintenance, and troubleshooting of various equipment and technology to support mission integral operations. • Entrusted to train new team members… Show more • Provided timely and reliable 24/7 repair and support of intelligence and electronicwarfare systems for over 160 analysts assigned to the U.S. Army’s MNC-I C2 CACE and MNC-I C2 CISE during Operation Iraqi Freedom. • Applied "Remedy” help desk ticketing system to track issues from users. • Performed installation, diagnosis, repair, maintenance, and troubleshooting of various equipment and technology to support mission integral operations. • Entrusted to train new team members. • Knowledge in workstations, laptops, Cisco switches, Cisco routers, Fluke networking devices, uninterruptible power supplies, media convertors, fiber optic cables and twisted-pair cables. • Utilized active directory to maintain users, group policies, computers, and printers. • Troubleshot and fixed users’ concerns with Microsoft software that was used on a daily/nightly basis. Show less

• Provided all of Iraq in 2008 with Trojan Network help as a Help Desk Technician. • Maintained the Trojan V1 and V3 as well as a JMICS in support of the 18th Airborne Corps, Operation Iraqi Freedom, and all military branches associated with those systems. • Provided circuit scheduling, request, activation and troubleshooting for Military Intelligence systems. • Experience with environmental control units (ECUs), Up and Down Convertors, Spectrum analyzers, C, KU and X Band Feed horn… Show more • Provided all of Iraq in 2008 with Trojan Network help as a Help Desk Technician. • Maintained the Trojan V1 and V3 as well as a JMICS in support of the 18th Airborne Corps, Operation Iraqi Freedom, and all military branches associated with those systems. • Provided circuit scheduling, request, activation and troubleshooting for Military Intelligence systems. • Experience with environmental control units (ECUs), Up and Down Convertors, Spectrum analyzers, C, KU and X Band Feed horn types, Generators and electrical equipment associated with Channel Master, Global Broadcast System, DVBRCS and Commercial Antennas. Experienced with acquisition of Signal and Data lock. Show less

Associate'S Of Applied Science, Electronics Technology

It Professional, It Certififications

MyComputerCareer.edu

Education record

Technical Management, Computer Information Security