Robert Crockett Email & Phone Number

United States

Biddeford, ME

• PROJECT MANAGER | SENIOR CONSULTANT Project Leader for multiple client teams with a focus on delivering projects and initiatives and facilitating teams as they worked through issues and achieved success. Partnered with.
• Set up project plans and timelines for large-scale college security system update project. Orchestrated multiple internal teams and vendors’ activities to meet timelines. Collaborated with IT to set up new data center.
• Lead internal project teams that created and expanded the implementations and marketing of a new Data Analysis/Visualization tool. Lead Business Intelligence (BI) team in creating an implementation process for.

Portland, Maine Area

• As the Subject Matter Expert (SME) led projects and initiatives for the implementation and product teams.
• Assessed project impacts, created requirements, reviewed technical requirements, tested changes, created documentation, communicated changes, and handled end-user training.
• Performed root cause analysis for product, implementations, and system issues/questions.
• Worked collaboratively across multiple teams to ensure a smooth implementation process that was effective, and timely.
• Created, maintained, and set up automated workflows on SharePoint sites for tracking, reporting and document retention. HIGHLIGHTS
• Created and updated sales and implementation processes for Health and Wellness products. Set up automated notification and approval workflows within SharePoint. This removed a manual email process which decreased.

Portland, Maine Area

• Created a new process to assist national accounts with sales set up for new customers. Set up continuous improvement process to monitor process metrics, obtain customer feedback and make changes.
• Developed and wrote business requirements for project to update the Health and Wellness implementation process. Established requirements for several different computer systems to ensure data followed through process.
• Created SharePoint sites to monitor, track and run reporting for a new update process for the National Sales team. Created a process to track requests, set up and approvals of reports being created. Reports showed the.

Richmond, Virginia Area

• Supervised 20 – 30 associates and assisted managers in daily operational activities, including monitoring daily production volumes of 1000+ applications/day. Subject Matter Expert for Enrollment and Billing Functions.
• Researched and resolved complex and VIP cases.
• On-boarded and mentored new associates, created new processes and trained all associates on processes and standards
• Worked on projects as a subject matter expert and helped create business requirements. HIGHLIGHTS
• Identified technical issues and worked with BA and IT to fix
• Created and monitored SSCR process

Bachelor Of Science (Bs), Marketing

Marketing Concentration courses: Marketing Research, Consumer Behavior, Managerial Marketing, International Marketing, and Sales Management.

High School Diploma