Robert Crockett Email & Phone Number

United States

Biddeford, Me

PROJECT MANAGER | SENIOR CONSULTANT Project Leader for multiple client teams with a focus on delivering projects and initiatives and facilitating teams as they worked through issues and achieved success. Partnered with stakeholders creating project scope, plans, goals and facilitated productive team meetings. HIGHLIGHTS● Set up project plans and timelines for large-scale college security system update project. Orchestrated multiple internal teams and vendors’ activities to meet timelines. Collaborated with IT to set up new data center, creating multiple virtual servers to hold new databases. Worked with business end users to review new data interface, and integrations. This project encountered issues due to Covid pandemic and created delays to plans and schedules.● Lead internal project teams that created and expanded the implementations and marketing of a new Data Analysis/Visualization tool. Lead Business Intelligence (BI) team in creating an implementation process for onboarding new client to Caliper data analytics platform. Created marketing videos for the Caliper Data Analytics Product as well as marketing collateral and website updates in partnership with vendor.

Portland, Maine Area

As the Subject Matter Expert (SME) led projects and initiatives for the implementation and product teams. • Assessed project impacts, created requirements, reviewed technical requirements, tested changes, created documentation, communicated changes, and handled end-user training. • Performed root cause analysis for product, implementations, and system issues/questions. • Worked collaboratively across multiple teams to ensure a smooth implementation process that was effective, and timely. • Created, maintained, and set up automated workflows on SharePoint sites for tracking, reporting and document retention. HIGHLIGHTS• Created and updated sales and implementation processes for Health and Wellness products. Set up automated notification and approval workflows within SharePoint. This removed a manual email process which decreased process time by about 30%, created a document repository of implementation reports, and improved reporting.• Updated and ran an on-going review process to identify and resolve root cause implementation issues for Health and Wellness products. This included conducting weekly meetings to review high level issues, tracking, and communicating issues and solutions and monitoring progress on assigned tasks. This process increased visibility of issues and lead to many process changes that reduced issues and streamlined process.

Portland, Maine Area

• Created a new process to assist national accounts with sales set up for new customers. Set up continuous improvement process to monitor process metrics, obtain customer feedback and make changes. • Developed and wrote business requirements for project to update the Health and Wellness implementation process. Established requirements for several different computer systems to ensure data followed through process accurately and included fields to help track changes. Created, monitored, and executed test plans for the project. Developed training and process documentation for updates. Trained all sales and implementation teams on the changes. • Created SharePoint sites to monitor, track and run reporting for a new update process for the National Sales team. Created a process to track requests, set up and approvals of reports being created. Reports showed the full details of the process and highlighted process bottlenecks. As a result of the improved process and reports, continuous changes were implemented that enhanced the speed and accuracy of reports and information.

Richmond, Virginia Area

Supervised 20 – 30 associates and assisted managers in daily operational activities, including monitoring daily production volumes of 1000+ applications/day. Subject Matter Expert for Enrollment and Billing Functions (Corporate Membership, Chips, ACES).• Researched and resolved complex and VIP cases. • On-boarded and mentored new associates, created new processes and trained all associates on processes and standards • Worked on projects as a subject matter expert and helped create business requirements. HIGHLIGHTS• Identified technical issues and worked with BA and IT to fix• Created and monitored SSCR process • Created procedures and processes for online system• Created and delivered online enrollment training for internal and external clients

Bachelor Of Science (Bs), Marketing

Marketing Concentration courses: Marketing Research, Consumer Behavior, Managerial Marketing, International Marketing, and Sales Management.

High School Diploma