Robert Osborne Email & Phone Number

Irving, Texas, United States

Irving, Texas, United States

Irving, Texas

• Promoted to positions of increasing authority/responsibility due to exemplary performance and strong management abilities.
• Spearhead a variety of essential HR duties including evaluating performance, rewarding and disciplining employees, addressing complaints and resolving issues, boosting employee retention.
• Develop, evaluate and influence effective, consistent productivity and teamwork to ensure the delivery of Legendary Customer Service, boosting customer retention.
• Direct, control and continually achieve strategic maintenance and financial goals to drive continued business growth.
• Provide exceptional customer service by delivering reasonable quotes for jobs and thoroughly reviewing work orders for accurate customer billing while managing maintenance accounts, and elevating customer satisfaction.

• Supervise, schedule and prioritize preventative maintenance for all heavy equipment in the field, increasing operational productivity.
• Oversee employees’ daily activities to ensure the provision of superior internal and external customer satisfaction and drive strict compliance with company safety practices/procedures and DOT regulations.
• Direct and manage lube technicians in the machine services division while monitoring for maximized productivity.
• Maintained a detailed calendar in order to coordinate and optimize the schedules for xx technicians from x service centers, elevating operational efficiency.
• Retained a friendly and professional demeanor when answering approximately 30+ calls daily and efficiently.
• Built rapport with customers/technicians to increase customer loyalty and enhance technician productivity.

• Administered outstanding client support by properly performing preventative maintenance services on client-owned and rental machinery, building and maintaining strong client relationships to elevate loyalty.
• Addressed all customer needs on behalf of the company and promptly addressed all problems with equipment, boosting customer service ratings.
• Delivered high-quality customer service to ensure 100% client satisfaction

Keller, TX

• Directed all daily business operations including handling all personnel decisions, coordinating work schedules, delegating work duties, evaluating production and managing employee discipline to assure top performance.
• Established key procedures for improving the organizational efficiency of the inventory process including new inventory intake and inventory control.
• Mentored and trained xx new hires and oversaw 15 total employees, improving company standards and increasing efficiency by xx% while exceeding monthly target sales goals.
• Created and spearheaded numerous innovative marketing strategies, boosting sales to $1.3M+ annually with continual 10% sales growth.
• Developed and sustained professional relationships with multiple business partners in order to decrease costs and elevate profitability.

Grand Prairie, TX

• Partnered with the president of LKM Management, Inc. to establish and launch a long distance moving company, maintaining all ICC/MC and US DOT and TX DOT documentation while generating $60K+ in the first month.
• Developed the company website and managed all marketing campaigns, increasing business awareness.
• Analyzed company needs and developed strategic solutions while responsible for purchasing all company equipment including trucks, trailers and other essential moving needs, saving the company money through superior.
• Drove rapid monthly growth and consistently surpassed all sales goals.
• Interviewed and hired new employees assuring the selection of qualified candidates for each position
• Delivered comprehensive training, coaching and development to employees guaranteeing the complete understanding of their responsibilities and company policies.

Euless, TX

• Collaborated with the president of LKM Management, Inc. to oversee the smooth buyout transition of the existing company.
• Consistently maintained the top sales representative position by coordinating 60+ moves with an average of $13K a week.
• Expertly handled a number of sensitive financial duties including managing the budget and overseeing company payroll assuring 100% accuracy.
• Dispatched 15 work crews daily with an average of 50 moves encompassing the entire state of Texas.
• Coordinated all aspects of transportation while managing a group of 35 employees.