Occasional ConsultingApplication Maintenance

Lead a team of software developers in charge of developing core software and extended features for a case management software product used to deliver health and human services technologies. Engineer software architectures according to operational and technical requirements, managing full-stack development of frontend, middleware, and backend software platforms. Leverage Agile methodologies and Azure DevOps practices to streamline the development and delivery of software products and features, implementing development workflows that improve the planning, engineering, and implementation of software solutions. Prioritize software development resources according to immediate and evolving project deliverables, working to align available resources and capabilities with ongoing business objectives.

Directed the design, engineering, testing, implementation, and maintenance of commercial off-the-shelf applications, as well as leading the creation of customized solutions according to business and customer needs. Managed teams throughout all aspects of the software development lifecycles, including requirements gathering, solution specification, engineering, testing, and support. Mentored software developers in best practices for managing and supporting software development deliverables, identifying, and communicating performance improvement requirements, and setting up teams to successfully complete software development initiatives. Worked with data analytics teams to improve capabilities in ETL, data management, and reporting by deploying new software tools and platforms. Improved infrastructures required to deploy and support software solutions, including coordinating the commissioning and decommissioning of servers.

Maintained and optimized code for a medical health insurance organization’s customer relationship management (CRM) system, including developing and administering processes that delivered multi-sourced data to CRM end users. Improved data load processes by fine-tuning database performance, exponentially improving data loading times from hours to minutes, a time savings that allowed CRM users to quickly access information, reducing delays and call times. Diagnosed and resolved technical issues with CRM performance, working to restore optimal functionality with minimal impacts to system availability. Created reports to compile and visualize specific data sets used to track and validate customer data within an automated system. Standardized and added logging to track the performance of database indexes and statistics; scheduled the automation of index rebuilds to up-to-date, accurate databases.

Transitioned government Medicare contract management technologies from CPI to Centene, and also delivered post-transition support to the newly migrated database management solutions. Compiled and transferred data to ensure seamless transition of data resources between companies, including maintaining and operating pre-existing systems in the event of failover, and decommissioning systems at the end of maintenance. Modernized and improved electronic health record systems to achieve optimal system performance while ensuring compliance with company standards and regulatory guidelines. Created a tenant database that enabled the improved management of housing for those in need, contributing to deploying technology as part of community-driven projects.

Developed software interfaces according to customers’ specification, creating new code, altering existing code, and integrating software in production environments. Implemented and maintained software interfaces used in healthcare operations, deploying software-driven services in physician practices and clinical environments.