Robert Smith Email & Phone Number

Coppell, Texas, United States

• Oversaw and managed five accounts and a team of eight.
• Ensured timely customer deliverables by strategically assigning team members and maintaining prompt responses to both internal and external inquiries.
• Handled all aspects of account invoicing and billing, including final reviews for accuracy and resolving escalated issues.
• Regularly assessed account processes and performance to meet KPIs, profitability goals, and customer expectations, implementing corrective actions as needed.
• Fostered a productive and cohesive team by developing staffing plans tailored to the specific needs of each account.

• Managed the operations of a 12,000 sq. ft. last-mile warehouse serving major accounts like Restoration Hardware, General Electric, Tempur-Sealy, and Ferguson Enterprises, covering much of New Mexico and the Texas.
• Supervised multiple delivery teams operating 26 ft. box trucks, along with an office administrator and a warehouse supervisor, ensuring all team members fulfilled their responsibilities effectively.
• Reviewed and dispatched orders to contractors and delivery teams, assigning daily workloads to employees and ensuring all tasks were completed to established standards.
• Maintained high service quality and safety standards among delivery teams across various accounts.
• Performed weekly cycle counts to ensure an accurate inventory database, in compliance with the operating procedures of all supported accounts.

• Responsible for managing the daily routing process using Dispatch Track to optimize route efficiency.
• Provided regular updates to the Operations Manager on performance and personnel issues, promptly addressing and resolving operational challenges.
• Gained hands-on experience in various warehousing tasks, including creating backhauls, scanning As-Is loads, conducting cycle counts, and using Synoptic for mattress and appliance installation parts.
• Assisted in the implementation and enforcement of new and existing company policies, standards, and procedures.

• Led a team, overseeing work schedules, project progress, and resource allocation.
• Maintained a detailed daily log of visitors, job actions, materials used, and issues resolved on site.
• Traveled between multiple job sites, effectively managing the workload across various projects.
• Implemented operational adjustments as needed to meet construction deadlines.

Dallas, Texas, United States

• Responsible for accurately tracking quantities, types, and locations of light fixtures to ensure precise and competitive project cost estimates.
• Developed a comprehensive understanding of technical specifications for all fixtures and devices used in electrical engineering plans.
• Contributed to business growth by training and supervising new hires, junior takeoff specialists, and interns, as well as managing the company headquarters.
• Reviewed engineering and architectural plans to extract essential information for optimal light fixture placement, aligning with customer specifications and recommending cost-effective alternatives when appropriate.

Lubbock, TX

• Established a residential property addressing service to enhance property aesthetics and improve address visibility for emergency vehicles, postal services, and visitors.
• Oversaw advertising, inventory management, customer accounts, curb painting, and follow-up services to ensure customer satisfaction.

Wolfforth, TX

• Assisted the scheduling department by organizing and analyzing product spreadsheets to plan manufacturing runs for production management.
• Used Microsoft Excel and the ERP system daily to create and manage manufacturing runs across various products.

Plano, TX

• Required to be very detail-oriented in multiple areas to ensure high quality service.
• Completed full body overview and detailing of new vehicles in a timely fashion.
• Interacted daily with top management as well as customers.

Fairview, TX

• Charged with food preparation ensuring the restaurants ability to quickly fulfill orders.
• Functioned as a communications link amongst the various food production areas.
• Echeloned preparation of multiple dish types to ensure orders were delivered in a timely manner.
• Interacted with customers by taking orders and dealing with issues as they arose.

Dallas/Fort Worth Area

• Arranged and handled merchandise during live-auctions.
• Tasked with arranging and displaying auction lots, during live auctions for Chinese artifacts.