Robert Smith Email & Phone Number

Coppell, Texas, United States

• Oversaw and managed five accounts and a team of eight. • Ensured timely customer deliverables by strategically assigning team members and maintaining prompt responses to both internal and external inquiries.• Handled all aspects of account invoicing and billing, including final reviews for accuracy and resolving escalated issues.• Regularly assessed account processes and performance to meet KPIs, profitability goals, and customer expectations, implementing corrective actions as needed.• Fostered a productive and cohesive team by developing staffing plans tailored to the specific needs of each account.

• Managed the operations of a 12,000 sq. ft. last-mile warehouse serving major accounts like Restoration Hardware, General Electric, Tempur-Sealy, and Ferguson Enterprises, covering much of New Mexico and the Texas Panhandle.• Supervised multiple delivery teams operating 26 ft. box trucks, along with an office administrator and a warehouse supervisor, ensuring all team members fulfilled their responsibilities effectively.• Reviewed and dispatched orders to contractors and delivery teams, assigning daily workloads to employees and ensuring all tasks were completed to established standards.• Maintained high service quality and safety standards among delivery teams across various accounts.• Performed weekly cycle counts to ensure an accurate inventory database, in compliance with the operating procedures of all supported accounts.

• Responsible for managing the daily routing process using Dispatch Track to optimize route efficiency.• Provided regular updates to the Operations Manager on performance and personnel issues, promptly addressing and resolving operational challenges.• Gained hands-on experience in various warehousing tasks, including creating backhauls, scanning As-Is loads, conducting cycle counts, and using Synoptic for mattress and appliance installation parts.• Assisted in the implementation and enforcement of new and existing company policies, standards, and procedures.

• Led a team, overseeing work schedules, project progress, and resource allocation.• Maintained a detailed daily log of visitors, job actions, materials used, and issues resolved on site.• Traveled between multiple job sites, effectively managing the workload across various projects.• Implemented operational adjustments as needed to meet construction deadlines.

Dallas, Texas, United States

• Responsible for accurately tracking quantities, types, and locations of light fixtures to ensure precise and competitive project cost estimates.• Developed a comprehensive understanding of technical specifications for all fixtures and devices used in electrical engineering plans.• Contributed to business growth by training and supervising new hires, junior takeoff specialists, and interns, as well as managing the company headquarters.• Reviewed engineering and architectural plans to extract essential information for optimal light fixture placement, aligning with customer specifications and recommending cost-effective alternatives when appropriate.

Lubbock, Tx

• Established a residential property addressing service to enhance property aesthetics and improve address visibility for emergency vehicles, postal services, and visitors.• Oversaw advertising, inventory management, customer accounts, curb painting, and follow-up services to ensure customer satisfaction.

Wolfforth, Tx

• Assisted the scheduling department by organizing and analyzing product spreadsheets to plan manufacturing runs for production management.• Used Microsoft Excel and the ERP system daily to create and manage manufacturing runs across various products.

Plano, Tx

• Required to be very detail-oriented in multiple areas to ensure high quality service.• Completed full body overview and detailing of new vehicles in a timely fashion. • Interacted daily with top management as well as customers.

Fairview, Tx

• Charged with food preparation ensuring the restaurants ability to quickly fulfill orders. • Functioned as a communications link amongst the various food production areas.• Echeloned preparation of multiple dish types to ensure orders were delivered in a timely manner.• Interacted with customers by taking orders and dealing with issues as they arose.

Dallas/Fort Worth Area

• Arranged and handled merchandise during live-auctions.• Tasked with arranging and displaying auction lots, during live auctions for Chinese artifacts.