At Amazon, I lead software development managers and engineering teams across Ireland and the US, managing about 50 engineers. As a manager of managers, I oversee the development of a first-party benefits platform to replace the current third-party system for Amazon's workforce and dependents (over 5 million people). My team’s key contributions include designing Medical, Dental, and Vision (MDV) benefits journeys, integrating with MDV vendors, and developing internal admin tools. I also own the… Show more At Amazon, I lead software development managers and engineering teams across Ireland and the US, managing about 50 engineers. As a manager of managers, I oversee the development of a first-party benefits platform to replace the current third-party system for Amazon's workforce and dependents (over 5 million people). My team’s key contributions include designing Medical, Dental, and Vision (MDV) benefits journeys, integrating with MDV vendors, and developing internal admin tools. I also own the benefits vendor integrations, ensuring smooth connectivity with providers across MDV, Pharmacy, Life, Commuter, Cancer, EAP, and Fertility.Key Responsibilities• Strategic Leadership: Manage global teams in ambiguous environments, define strategies, set goals, and adapt to evolving business needs.• Team Development: Mentor senior leaders, build scalable structures, and drive high performance.• Talent Acquisition & Development: Lead recruitment, onboarding, and career growth planning to ensure long-term team success.• Influence & Decision-Making: Shape business strategy with data-driven decisions, balancing short-term and long-term goals.• Cross-Functional Collaboration: Work with business and technical leaders to identify opportunities, mitigate risks, and drive results.• Performance Management: Set expectations, provide feedback, and support team development.• Culture & DEI: Foster an inclusive and psychologically safe environment, promoting individual and organisational growth.• Effective Communication: Communicate across all levels to ensure alignment on strategic initiatives.• Problem-Solving & Risk Mitigation: Solve complex problems, manage risks, and ensure smooth project execution.• Vision & Impact: Align team goals with organisational objectives, driving initiatives that improve business growth and operational efficiency.• Resource Allocation: Adjust team structures and resources to meet both short-term and long-term goals. Show less

At Mastercard, I led the design and implementation of key projects within the Cyber and Intelligence platform. This included a greenfield project testing issuing banks' host authentication systems for vulnerabilities in their authorization networks. The application processes over 5,000 transactions per second (TPS) and ensures high availability, leveraging Mastercard’s Digital Native Architecture and Cloud Strategy. I also contributed to developing Crypto Risk Manager, which provides financial… Show more At Mastercard, I led the design and implementation of key projects within the Cyber and Intelligence platform. This included a greenfield project testing issuing banks' host authentication systems for vulnerabilities in their authorization networks. The application processes over 5,000 transactions per second (TPS) and ensures high availability, leveraging Mastercard’s Digital Native Architecture and Cloud Strategy. I also contributed to developing Crypto Risk Manager, which provides financial institutions with daily risk assessments of cryptocurrency flows using Cartography’s risk scores and global transaction data. Additionally, I led the design and rollout of a product enabling consumers to apply spend controls or suspend their payment cards and took ownership of Mastercard’s Automated Billing Update system, ensuring seamless service provider updates when customers renew their registered payment cards.- Led and managed software engineering teams, guiding complex technical decisions and high-level strategies.- Supervised and coached managers and agile development teams of 50+ employees, fostering leadership and high performance.- Scaled teams into high-performing units and promoted a positive work culture based on trust and respect.- Mentored individuals at all levels, inspiring growth and innovation.- Encouraged continuous improvement by fostering a solution-focused environment.- Built and led cross-functional teams to design and deliver complex solutions.- Collaborated with product teams to refine requirements and ensure products exceeded customer expectations.- Led project teams across multiple disciplines, working with business partners, consultants, and IT professionals.- Stayed engaged with emerging technologies to enhance business capabilities and drive innovation.- Contributed to initiatives beyond my core role, including founding the Mastercard Ireland Golf Society, organizing innovation challenges, and volunteering at charity events. Show less

Experience:- Providing technical expertise on core platform improvements- Project support and technical guidance to development and test teams - Experience leading complex initiatives and projects such as Implementation of next generation web services for MasterCards Reward System, Pay With Rewards and Real Time Rebates - Coaching and development of junior members of the team- Defining project requirements and leading estimating efforts to fulfil requirements- Providing… Show more Experience:- Providing technical expertise on core platform improvements- Project support and technical guidance to development and test teams - Experience leading complex initiatives and projects such as Implementation of next generation web services for MasterCards Reward System, Pay With Rewards and Real Time Rebates - Coaching and development of junior members of the team- Defining project requirements and leading estimating efforts to fulfil requirements- Providing input into performance appraisal process for junior employees and team members- Creating prototype designs for components of applications or projects and writing documentation such as functional documents, Data Flow Diagrams, Test Plans and Scripts- Holding planning meetings with business leaders and business analysts to discuss and elicit under-the-surface needs and translating them into specific system requirements and subsequent project objectives- Holding project planning meetings with the development team and being Scrum master on daily scum calls- Directing and coaching junior resources in the development of several medium- to large-scale business cases at once- Responsible for test scenarios creation, some testing, and test results review Show less

Providing technical expertise on core platform improvements and providing project support and technical guidance to develop and implement new technology initiatives such as next generation web services for MasterCards Reward System (MRS).