Hands-on leadership, process and technology development for startup and mature Healthcare & Life Sciences companies to build, scale and optimize teams, drive customer value, improve operational processes and outcomes, and deliver maximum insights, output and profitability.Some of my favorite and most valued accomplishments are:Architected and implemented a complete set of customer metrics, KPIs and insights to identify operational insights, best practices and efficiently manage hundreds of unique customers. • Resulted in complete visibility of the state of the business and the development of new support strategies, driving efficiencies in team management and consistency, while providing customers new, value-add insights. • Drove proper application use, improving AR, data completeness and application management.Developed Voice of the Customer Program• Identified and managed priorities, laying foundation for dynamic engagement strategies and providing value-add information and services. Improved customer retention and solidified relationships. • Created synergies and unity with Product, Engineering and QA organizations, ensuring alignment and clarity with requirements and priorities.Implemented a new services offering • This created a new revenue stream and improved application use/management by augmenting missing customer skills, and also resulted in cleaner and more accurate data for improving patient care.Consolidated a customer base by migrating over 20k users onto the most current application platform in a condensed timeframe.• Created a common user base, significantly reducing support and development costs of having to maintain multiple EHRs, standardized and simplified the PDLC/SDLC process, and improved the ability to deliver enhancements and features to application users. Successfully architected and implemented an industry leading process, data capture and system integration, meeting national regulatory requirements to track the global pharmaceutical supply and exchange data across trading partners.• Assembled and led a global team of diverse skills and expertise for a multi-million-dollar project to accomplish something that had never done before (and that a majority of the industry thought impossible).These types of accomplishments have allowed me to reduce support and management costs of accounts by over 30%, sign thousands of dollars in new, consulting services agreements, stabilize the customer base, and increase annual license fee revenue by hundreds of thousands of dollars annually.