Robert Caballes Email & Phone Number

• Liaised with program manager, RCDD, customers, and job site personnel to insure project schedules, resources, parts and logistics track as per the committed project implementation plan. Managed the installation of.
• Managed project plans, tracked schedules, and metrics, customization, and implementation/deployment criteria to plan targets.
• Identified project gaps/risks, drove corrective actions, enabling 100% on time completion.

• Executive selected program and project manager for the Sun/StorageTek integration. Managed key services transition projects, between corporate program teams and business teams to integrate the StorageTek processes and.
• Managed and facilitated multiple projects teams weekly.
• Developed project plans, selections, and customization, risk, implementation, and integration and deployment criteria.
• Demonstrated strong judgment at risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives.
• Developed time lines, action plans and schedules, drove committed deliverables.
• Generated and managed all communications, management updates, project updates and executive briefings.

• Quality and Customer advocate for storage. I project managed the highest level of critical storage incidents encountered by sales, service and customers that fell outside of the normal Sun escalation processes..
• Identify internal resources to respond to significant customer satisfaction/quality issues encountered by end user customers and Sun field teams.
• Provided executive management visibility and engage cross- functional teams when the normal Sun support processes failed and an account and revenue was at risk.
• Drove visibility for customer issues across operations, engineering and the marketing product teams, until normal processes engaged to stabilize the critical customer situation.
• Generated all communications including executive briefings and daily reporting.
• Developed post mortem report and presented findings to the PLC, marketing product teams, engineering and executive management.

• .Department Manager for a team consisting of Critical Account and Customer Care Managers. My team project managed storage incidents, customer satisfaction issues, quality product defects, critical customer down.
• Generated new processes, tactics, and strategies to better resolve critical account escalations.
• Generated and presented weekly customer briefings for Network Storage executive staff.
• Analyzed customer issues and presented quality trending metrics to executive management team.
• Developed post mortem reports, presented findings to marketing product teams, engineering and management.
• VOC for the customer concerns back into Quality and PLC teams.

• Advocate for Network Storage. Championed storage issues on behalf of the sale & service account teams. Developed corrective action plans, escalation status and customer status reporting for the storage executive team..
• Developed data gathering, product quality metric and analysis for process and product improvements
• Analyzed customer issues, drove action plans and presented VOC to executive management team.
• Drove special customer projects and programs. Drove virtual teams to resolve critical customer issues.

• National/Corporate Escalation Manager for Sun critical customer escalation's within designated GEO, Area/Country. I supported Enterprise Services management by providing crisis program management for strategic.
• Generated Area/Country/GEO War board alert reporting for Area VP's, RCSM, CSM and Sun executives.
• Project management interface between AEC, Solution Centers, CTE, RSSE, ASSE engineers and field management.
• Developed account support plans for service deliveries, between the customer and National Escalation Center.
• Managed corrective action plan between the Solution Centers, CTE, and RSSE, ASSE and field management and corporate resources.
• Provided post mortem reporting across all levels of management including, customers and Sun executives.

• Managed the sales support group for graphic plotting division. Owned and drove product escalations in support of field account teams selling graphics plotting systems to OEM and resellers. I assisted the sales team in.
• Supported customer accounts where problems were not corrected through normal escalation process.
• Conducted weekly account team meetings with customers and senior management.
• Delivered marketing and corporate engineering input to field sales analyst, customer service engineers and sales account team.
• Primary support interface for sales and regional service managers, district service managers, customer service engineers and systems analyst.
• Presented technical descriptions of related problems and issues into engineering, systems development, sales and marketing departments.

• Staff Analyst and liaison to field sales offices, re-seller channel and OEM and end user customers. Provided pre/post product sales-support/strategies for networked printing systems serving Asian Pacific, Latin.
• Planned, organized and managed international marketing kickoff meetings to introduce new products and marketing programs into territories that generate 38% of the total company revenue.
• Configured and reviewed hardware and software plotting solutions for new orders to eliminate potential problems and improve customer satisfaction, corporate targets.
• Championed special projects and investigated/recommended third party products and potential ISV partners that enhanced and improved the product offering when requested by customers.
• Developed training requirements for new hire field analyst, sales/marketing personnel, support of the Corporate Visit program.

Information Systems Management

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Business