Robert Cady Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Responsibilities included leading 26 team members to execute consistently on the customer experience roadmap ensuring our customers were financially successful. I was responsible for achieving sales plan, increasing households and managing risk.•Partnered closely with Sales Development Consultant, HR, Marketing and Learning and Development to maximize opportunities•Built strong relationships with Mortgage and Business partners to improve on maximizing the customer experience and increasing the cross-sell

San Francisco, California, Us

•Responsible for managing and coaching a group of 15 underwriters in a credit department. Managed a team engaged in making lending decisions for FHA mortgages. Ensured underwriting and customer service levels were met, monitored credit quality, approved loans within established loan approval limits and ensured compliance with all Bank and FHA policies and regulations.•Established and developed relationships with business units’ managers to understand servicing needs and implement or recommend adjustments to provide cycle time and customer service level agreements.

•Supervise a team of Sales Representative to ensure desired results were achieved. Conduct quality applications and call reviews to monitor all compliance guidelines and provide ongoing training. •Coach/motivate team members to consistently achieve top sales results through consistent and effective customer service.•Managed projects to improve efficiencies in Project Management Methodology.•Manage dialer strategies and reports to leverage dialing campaigns to maximize results.