Sr Director Marketing Strategy And Analytics
CurrentResponsible for the ongoing development, execution and marketing of TSMCs Ecommerce offerings, loyalty/reward program, digital communication and content to support digital, ecommerce and merchandising programs/promotions. Additionally, manage and maintain business relationships with multiple third party SAAS providers and ensure our partnership with the internal IT team drives results.• Data AnalysisConsumer Research and Insights – Key information for fact based recommendations and decision making. Data mining and developing BI strategies with a focus on financials, market share, operational and marketing analysis, custom surveys, brand landscape insights and analysis, and ongoing retail focused customer’s surveys.• Loyalty and RewardsRedesigned the banner’s mobile applications and built simple and more relevant marketing programs through a data driven approach. This increased customer engagement while increasing the amount of CPG funded offers to offset program costs. Program growth/engagement has enabled broader communication with more relevant messaging through digital ADs, social media channels, email and push notifications. • eCommerceImplemented home delivery across all three banners (207 stores) in a three month time fame. Drove end to end plan from contract negotiations, system integrations and marketing creative to support the program at store level. Developed new datasets and analysis for full visibility of key metrics to make operational and marketing adjustments to continue to drive growth and incremental sales.. Delivered the meal delivery program across ~130 stores, supported by four key delivery providers. • Digital Marketing (Web and Social) – Revise Web & Social Strategy (2018-2020)Developed strategic changes to restructure all three banner websites to better serve our customers needs (Save Mart, Lucky, FoodMaxx). FoodMaxx being the most recent example to support new marketing programs.