Maintain a high retention book of business, responsible for planning trips and managing a private customer experience. Returning customers of 10+ years.Oversee and execute logistics of group management and expectations.Deliver a consultative experience to clients of expanding horizons and comfort zones.

Responsible for facilitating a white-glove service for a large variety of clients, from negotiations and vendor management, to execution of onsite logistics.Manage vendor relationships to create curated experiences, including large corporate events and weddings.Own all social aspects of the business, as well as website development and brand recognition.Manage bookings and scheduling, as well as staff payroll and internal operations.

Overall responsibility for the day to day operations and customer experience of a fast-paced, growing small business in the tourism industry.Created and executed marketing strategies to build a customer base, increased revenue by 18% in 2017 and 21% in 2019. Developed and maintained repeat customer relationships from a year to year basis. This also includes deal negotiations, contracting and logistics for each long or short-term experience.Managed all reservation scheduling, processed payments and billing for customer rentals. Coordinated staff scheduling for 20 employees and logistics across two locations. Managed payroll time logs for contractors (part-time seasonal employees and full-time employees) Responsible for all daily maintenance and repair of the fleet as well as the logistics needed when removing them for further repair.https://mountain-resort-services.com/