Robert Caid Email & Phone Number

Hammond, La

• Set up new location containing 100,000 sq ft distribution facility containing building materials, including delivery routes.• Met with customers to improve service, address concerns and problems and work towards a satisfactory resolution.• Trained staff on Wurth policies regarding order entry, RMA processing, and material handling.• Worked with Credit Department to maintain current receivables and Purchasing/Accounts Payable to take advantage of discounts for prompt payment of invoices.

Indianapolis, Indiana Area

• Implemented RMA process to issue and receive credit within 30 days of receiving improving customer satisfaction rating and processing vendor credits for accounting.• Improved routing of company delivery trucks streamlining routes and developing alternative delivery methods for low volume customers.• Member of inventory/purchasing team to identify items for stock, levels to improve complete on-time order fulfillment to 97% for 2017 season.• Reorganized distribution center for additional racking to improve efficiency for order pullers reducing time per order and accuracy.• Monitored open order report to ensure products were manufactured and distribution items were in stock to meet company lead times.• Introduced weekly cycle counts/location audits to ensure inventory accuracy and prompt corrective action for discrepancies.• Lead company team to develop standard operating practices and reports to measure KPI’s and meet company goals.

Sacramento, California Area

• Developed and enhanced processes and procedures to improve clarity in day-to-day functions of production and distribution improving output by 27%.• Full P&L responsibility reducing expenses by 12% over two years• Reduced RMA rate by 41% over two years by use of company quality meetings, focusing on training programs and use of reward system for improvement.• Lead staff of twelve to twenty five in production, customer service, and distribution including hiring, training, and disciplining when necessary.• Participated in web based RMA system development for multi-divisional usage throughout company.• Issued weekly cycle counts for raw materials, WIP, finished goods and distribution products to maintain 96% accuracy at year end inventory.• Installed and trained manufacturing and distribution personnel on new equipment and systems improving output and reducing production and shipping errors.• Lead company team to develop standard operating practices and reports to measure metrics and meet company goals.• Monitored open order report to ensure products were manufactured and distribution items were in stock to meet company lead times.

Decatur, Ga

• Responsible for multiple distribution facilities, finished goods inventory, logistics, and shipping schedules.• Consolidated inventory for internet sales to single facility reducing inventory by 17% and reducing stocks out and transportation cost.• Conducted physical inventories throughout division with 98% accuracy for three consecutive years.• Created, edited, and updated BOM’s for kitted items and those used in production of custom products, working with design and customer service to ensure accuracy.• Phased out two locations combining into central distribution center for Northeast territory.• Negotiated truckload and LTL rates while improving company standard.• Maintained 97% on time shipment for distribution products. • Team member for customer survey results to analyze, validate, and plan corrective action if required.

Duluth, Ga

• Negotiated LTL and small package rates reducing cost by 9% in six months.• Sourced and purchased goods for resale to retail dealers setting min/max levels to reduce stock outs and improve efficiency in shipping complete orders.• Member of management team to audit customer complaints to discover solutions and rework procedures if necessary to improve customer experience.• Reorganized purchasing department of six to assign product divisions in order to improve product knowledge and build vendor relationships.

Atlanta, Ga

• Sold Allstate products to contracted companies’ employees.• Helped clients settle claims and explained coverage benefits and limitations.• Analyzed client’s current policies and suggested changes or additions

Norcross, Ga

• Managed multiple purchasing and distribution facilities in United States and Canada.• Supervised and trained staff of up to forty promoting team effort to accomplish company objectives in repair, logistics, and distribution.• Centralized purchasing and inventory levels in North America to maintain constant inventory value according to budget.• Developed and managed central shipping center in Helsinki Finland to North America break points reducing customer lead times, brokerage fees, and transportation cost.• Incorporated company buyouts in warehouse, purchasing, and logistics systems to combine cost savings and streamline procedures.• Maintained RMA system for product returns to finished goods and repair facilities to ensure proper credit or billing to customer.• Introduced weekly cycle counts to ensure inventory accuracy and prompt corrective action for discrepancies.• Performed internal ISO9000 audits for customer service, repair facilities, and warehouse personnel.• Maintained consignment inventories kept at customers’ facility for accuracy, billing, and restocking.

Atlanta, Ga

Dallas, Tx

Memphis, Tn

• Member Warehousing/transportation Committee for ACSA setting industry standards to improve warehouse and merchant relationship for customer benefit.• Coordinated appointments with warehouse staff and appointment with end user according to contract terms.• Maintained SJV growth purchases from suppliers applying customer contract terms and issuing instructions, approving payments and processing to invoice department.

Business Administration And Management, General

Business Administration And Management, General

Accounting