Robert Caira Email & Phone Number

Munich, Bavaria, Germany

Head of a 2 teams, One covering the North American market and other covering Europe/rest of world. Dealing with Online sales and after sales via email, phone and social media. Liasion with other departments to continue to maintain and improve Vice Golf's customer centric online retail experience.

Munich Area, Germany

I managed a team of 15 full time agents (plus 4 part time). We mainly cover regions like DACH, Netherlands, France, Italy and Czech Republic, responding to customers via Phone, Email and Chat in a multilingual structure. We cover sales and service queries for both end customers and travel agencies as well as out trade partners.

Munich Area, Germany

Supervisor inside a Multi-lingual reservation centre for a car rental brokers. We have between 80-100 agents and I am directly responsible coaching and performance of 10 agents directly. Duties include- call listening with feedback, call flow monitoring and dealing with escalation issues coming from the clients via any of the agents within the reservation.

Ottobrunn, Munich

Leading a team of 10 people from various language groups.Responsible for reporting, hiring and coaching new team members, as well as aiding integration with logistics, marketing, PR and social media teams. Involve in strategic decision on improving the customer experience and internal policies along with fraud prevention.

Munich Area, Germany

Participated in a full-time German course. Completed my B.2 and C.1 level certificate

Cork, Ireland

Position Held: Development Support Advisor Duties: Facilitating Apple App Developers via emails and phone calls with administrative and technical issues in both English and Italian.- consistently exceeded productivity targets in the department with an average of 125%- attained high levels for client satisfaction from email/phone surveys with an average.

Cork, Ireland

Assisting customers via calls and emails for bookings, sales and general inquiries in both Italian and English for Starwood brand Hotels globally.- handling 660-100 inbound calls a day.- conversion rate of 31% on sales calls.- resolving customer service complaint through phone and emails on behalf of individual hotels with in the Starwood Hotels group.

Milan Area, Italy

In the first 2 years, I worked in collaboration with several major private schools in Milan giving English business Course on a free lance basis. After which I offered direct sales of my own English B2B courses/consultancy carried out on site for companies in the Milan area, teaching and presentation preparation in English, working with architectural.

Organizing the coaching system for the club with 10 localSchools as well as playing with the club on a part-time contract.

Cork, Ireland

Developed Behaviour Management programmes with individual children considered at risk of not completing their education.-Resource teaching for English & Maths and organizing homework clubs at both primary & secondary level. Liaison officer between the families and the school.-Setting up individual child centred plans/ targets with children and families for.

Cork, Ireland

Established a health related social behaviour programme for special needs children as well as teaching a group work class.-Liaison officer between the families and the school.-Mapping out individual targets for general behaviour improvementand anger management issues.

Cork, Ireland

Prior to the above experiences, I also worked for a year with an insurance broker in Dublin in customer services and as a car sales rep for 6 months in Cork with Alfa Romeo/Fiat.

Associate'S Degree

Certificate

Education record