Robert Caldin, Cpp Email & Phone Number

Gulf Coast Region - New Orleans, La

Louisiana

(Formerly Lanier Parking)

Slidell, Louisiana

South Central United States

Served as the General Manager of a $25 million department consisting of two dealerships providing consulting, technical support, sales, and service for the South Central United States.Full management responsibility of both sales and service for the two bus dealerships including but not limited to; establishing target dealership and department objectives, establishing and managing individual targets and objectives, developing and implementing marketing campaigns, creating sales initiatives and incentives, completing all bid processes, inventory ordering and management, managing floor plans, approving all transactions and pricing, recruitment and retention of employees, and reviewing Profit and Loss statements. Implemented staff meetings and coordinated work activities to improve overall process flow.Key Achievements• Formally assessed company’s strengths and weaknesses • Developed and implemented a strategic plan for targeted business growth • Established an environment of achieving company excellence through collective individual efforts • Responsible for being awarded several state bid contracts in Louisiana and Mississippi• Increased dealership revenues by 30% in 3 years.• Designed and executed sales and marketing plans increasing sales volume and improving transaction margins • Developed and implemented a system to manage sales process flow with custom CRM software• Developed and implemented new policies and procedures increasing productivity and improving financial forecasting for entire organization • Implemented organization wide monthly General Manager’s meeting and monthly Sales Coordinator meeting which included minutes, goals, and objectives.

Greater New Orleans Area

CENTRAL PARKING SYSTEM, INC. – New Orleans, Louisiana 2005 - 2012General Manager Served as the General Manager / Director of Operations of a $40 million office with over 250 employees, including over 20 managers, providing parking and transportation services at over 90 different locations.Full responsibility for bottom line factors, including; prompting, monitoring, and responding to all RFPs, negotiation and execution of management and lease agreements, preparation and management of monthly financial reports, forecasts and annual budgets; overseeing revenue collection and administrative functions; managed and oversaw all personnel actions; managed and oversaw improvement projects; coordinated promotional, marketing and training programs, and managed special event and seasonal operational programs. I worked closely with each client ensuring contractual compliance and the highest level of customer service. Key Achievements• Involved with the planning, organization, and development of several multi-million dollar projects• Established an environment of achieving company initiatives through collective individual efforts• Responsible for the company getting over 20 locations.• Managed and oversaw the shuttle operations at the Port of New Orleans Cruise Terminal and Ernest Morial Convention Center• Established a shuttle program to move Harrah’s employees from remote parking lots during Mardi Gras• Quadrupled a locations revenues through rate analysis, loss control, and active management• Created a team environment and company culture• Increased annual profit by more than a $1,000,0000.• Rebuilt and grew the business through Hurricane Katrina

Toledo, Ohio Area

Served as the Operations Manager of the City parking assets, managing 35 employees, 3 garages, 2 surface lots, 1,500 metered spaces, and the issuance and collection of all non-moving violations. Full responsibility for bottom line factors, including preparation and management of monthly financial reports, forecasts and annual budgets; oversaw revenue collection and administrative functions; managed and oversaw all personnel actions; managed and oversaw improvement projects; coordinated promotional, marketing and training programs, and managed special and seasonal operational programs. I worked closely with not only the City of Toledo but also the office tower tenants to ensure the highest level of customer service. Key Achievements• Developed, planned, organized, and managed parking garage rehabilitation and maintenance• Implemented a system to block vehicle registrations for scofflaws. (DETER)• Managed and oversaw all special event and special event planning for large city events• Quadrupled the collection percentages• Implemented an escalating collection procedure• Improved meter and violation revenues by more than 65%• Stabilized client relations

Bachelor Of Education (B.Ed.), Education

Cpp

Certified Parking Professional