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@flyexclusive.com
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Robert Cali is listed as Business Aviation Subject Matter Expert with 20 years of experience | Customer Experience, Private Travel, Luxury Lifestyle, Exceeding Expectations at Short Hills Aviation Services, based in New York City Metropolitan Area, United States. AeroLeads shows a work email signal at flyexclusive.com and a matched LinkedIn profile for Robert Cali.
Robert Cali previously worked as Aircraft Charter Operations Manager at Short Hills Aviation Services and Founder & CEO at Aircali Aviation Solutions Llc.. Robert Cali holds Bachelor'S Degree, Hospitality Administration/Management from Johnson & Wales University.
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With over 20 years of work experience in the hospitality and aviation industries, I am passionate about elevating the customer experience in private travels for our owners, jet club members, network partners and internal customers. As the Vice President of Experience at flyExclusive, I lead a team of dedicated professionals who strive to deliver exceptional service, quality, and value to our clients. I also leverage my domain expertise in wine and beverages, as a certified Sommelier 101, to enhance the onboard experience and satisfaction of our guests.In my current role, I oversee the operations and performance of 3 stations across the US, ensuring compliance with safety, security, and regulatory standards, as well as optimizing efficiency and profitability. I also manage the relationships and contracts with our network of FBOs, vendors, and suppliers, and implement best practices and innovations to improve the customer journey and loyalty. Some of my recent achievements include securing a large contract with a major corporate client, launching a new loyalty program for our jet club members, and increasing the Net Promoter Score by 15%. I use my skills in CRM, aircraft, and flights to deliver seamless and personalized experiences to our customers.
Listed skills include Leadership, Six Sigma, Conflict Management, Team Building, and 34 others.
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Morristown, New Jersey, Us
• Manage and schedule a fleet of Dassault Falcon Jets for Part 91 and Part 135 flight operations in Morristown, NJ (KMMU)• Ensure safe and efficient operation of aircraft charter services at Short Hills Aviation Services.• Implement strategic scheduling to optimize fleet utilization and maintain high safety standards.
Kinston, North Carolina, Us
Elevate the customer experience in private travels for our owners, jet club members, network partners and internal customers.
Basel, Bs, Ch
🔹Responsible for ensuring the customer's (flight crew & passengers) experience exceeds expectation when traveling to and from Jet Aviation🔹A member of the Continuous Improvement team with training in Lean Management, Business Process Management, and Six Sigma to study and analyze services rendered 🔹Vice-Chair of the Excellence Committee, a committee that creates new tactics and methods to help make the workplace safe, improve services to better the customer's experience and develop hospitality training programs for employees to use🔹 Provide Concierge service for our customers (crew and passengers) to ensure high level service and attention to details. Provide customers with information on areas best restaurants, hotels, activities and major events
🔹Supervisor of FBO operations for a satellite facility of Avantair Inc. based in Clearwater/St. Petersburg Airport🔹Maintain all personnel records on site such as training, payroll, and scheduling 🔹On-site sales to recruit hangar tenants and transient traffic to boost fuel sales. 🔹Attended NBAA conventions and Regional Forums to market the Avantair brand and services🔹Established Standard Operating Procedures and Employee Guidelines to maintain control of personnel on-site🔹Acted as a liaison for Human Resource to recruit interview and hire candidates best fit for the job
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Robert Cali works for Short Hills Aviation Services.
Robert Cali is listed as Business Aviation Subject Matter Expert with 20 years of experience | Customer Experience, Private Travel, Luxury Lifestyle, Exceeding Expectations at Short Hills Aviation Services.
AeroLeads has found 1 work email signal at @flyexclusive.com for Robert Cali at Short Hills Aviation Services.
Robert Cali is based in New York City Metropolitan Area, United States while working with Short Hills Aviation Services.
Robert Cali has worked for Short Hills Aviation Services, Aircali Aviation Solutions Llc., Little Falls Fire Department, Titan Aviation Group Llc, and Flyexclusive.
You can use AeroLeads to view verified contact signals for Robert Cali at Short Hills Aviation Services, including work email, phone, and LinkedIn data when available.
Robert Cali holds Bachelor'S Degree, Hospitality Administration/Management from Johnson & Wales University.
Robert Cali is listed with skills including Leadership, Six Sigma, Conflict Management, Team Building, Private Aviation, Aviation, Flights, and Flight Safety.
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